Special Projects Coordinator University Housing UTK

This position provides front-office leadership for the University Housing office by delivering high-quality customer service serving as an information resource and routing questions to the appropriate staff members. The role collaborates on key processes such as the student housing application cycle occupancy management the University Housing portal and operational data analysis. Under established guidelines and with supervisory oversight the position makes day-to-day determinations on routine application portal and occupancy issues; identifies and resolves process gaps; and escalates complex cases as needed to ensure timely accurate service and sound operational outcomes.

Special Projects - Provides day-to-day management of high-priority resources deadlines and workstreams across Administrative Services balancing competing priorities and coordinating deliverables across multiple stakeholders.

Communication Outreach and Customer Service - Represents University Housing at on-campus and local/regional admissions recruitment marketing events and campus tours. Delivers customer service through timely solution-oriented responses to complex questions about campus life housing timelines policies rates contracts and next steps.

Occupancy Management - use the housing/occupancy management system to update student statuses maintain assignment and room inventory accuracy and ensure key milestones (applications assignments cancellations waitlists room changes) progress on schedule.

Supervision and Training - Provide functional supervision and daily direction for student staff supporting the front desk and tour guide team.

Required Qualifications

• Education: Associates Degree
• Experience: Three years of experience working with public-facing customer service
• Knowledge Skills Abilities:Knowledge of department customer service standards department resources and university functions. Ability to communicate effectively (written and oral) to individuals within and outside the university community. Ability to engage and interact effectively with all populations (students families guests.) Ability to multitask (answer phones assist visitors respond to email etc.) Exceptional customer service skills. Skilled with Microsoft Office Suite.

Preferred Qualifications

• Education: Bachelors Degree
• Experience: Experience working in a university environment. Experience in learning new software.
• Knowledge Skills Abilities:Knowledge of complexities of a university environment. Ability to apply critical thinking and problem-solving skills to address unique and complete challenges.

Work Location

• Location: Knoxville TN
• Onsite

Compensation and Benefits

UT market range:MR07 non-exempt

• Starting hourly rate $19/hr; increased depending on education and years of experience
• Find more information on the UT Market Range structurehere
• Find more information on UT Benefitshere

Application Instructions

To express interest please apply with the noted below attachments. To be assured of full consideration completed applications with all requested materials should be submitted immediately; position will be posted until filled.

• Cover Letter

• Resume
• List of 3 Professional References

About The College/Department/Division

TheDivision of Student Life iscomprisedof an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to grow their skills and knowledge outside of the classroom. From health and wellness to service and engagement we provide opportunities where students exemplify the Volunteer Spirit inspiring others tolearn lead and serve.

Our departments provide essential services that support student success and future growth fostering engagement leadership and wellness while enhancing belonging. Together they create transformative experiences that help students achieve both academic and personal goals.

About Us

The University of Tennessee Knoxville has shaped leaders changemakers and innovative thinkers since its founding in 1794. The university is home to more than 38000 students and 10000 statewide employeesthe Volunteerswho uphold the universitys tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessees flagship land-grant university its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energys largest multidisciplinary laboratory Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville including the Institute of Agriculture and the Space Institute as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance compensation and innovation leadership all Vols are supported to advance professionally. Employees have access to career development and coaching continued education and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as Best Employer for New Graduates One of Americas Best Large Employers and Best Workplace for Women and has been designated as Best Place for Working Parents by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!