Senior Technical Enablement Architect

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentfuls product portfolio and recommended ways of building. You will serve as a deeply technical highly cross-functional subject matter expert who empowers internal teams customers and partners to adopt Contentful with confidence and consistency. Youll apply your industry experience consultative leadership and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like inform product innovation and guide business strategy.

What to expect

• Own and evolve internal technical enablement on Contentful product features implementation patterns and best practices for the Customer Experience organization (e.g. Customer Success Management Professional Services Learning Services Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops enablement materials tools examples and other resources
• Establish a strategic scalable technical enablement practice that supports continuous education centralized knowledge sharing and consistent understanding across teams customers and solution partners
• Collaborate with Product Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features provide actionable feedback and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses training and documentation
• Create curate and maintain a library of enablement materials including feature usage guidance prescriptive patterns use cases discovery questions and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives such as starter kits maturity models trial environments and other cross-team projects that strengthen our internal customer and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements providing clarity on architecture implementation decisions and best practice adoption

What do you need to be successful

• 6 years of experience in solutions architecture technical consulting or a similar technical role ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems composable architecture and modern web development patterns (e.g. headless CMS API-first)
• Practitioner-level code proficiency including comfort working with modern web frameworks (e.g. React ) APIs SDKs and developer tooling with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear actionable guidance for both technical and non-technical audiences including in writing workshops and live facilitation
• Strong track record of building and scaling technical enablement programs knowledge bases or enablement practices in a cross-functional environment
• Experience working closely with Customer Success Professional Services Sales Engineering or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns architectural recommendations and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching knowledge sharing and elevating the technical capability of those around you

Whats in it for you

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off including vacation days sick days compassion days for loss education days and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical financial or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This position is eligible for equity awards in accordance with the terms of Contentfuls equity plans.

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

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