Great company. Great people. Great opportunities.

If youd like the chance to make your mark with the worlds largest equipment rental provider come build your future with United Rentals!

As a Customer Service Representative at United Rentals you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore professionalism is key in this high volume and fast paced environment.

What youll do:

• Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests equipment service requests rental requests billing inquiries escalations etc.

• Log all call details into our ERP system Rentalman

• Escalate after hours emergency service and rental requests

• Adhere to processes and call guidelines as applicable to the call type

• Other duties assigned as needed

Requirements:

• High School diploma or equivalent

• 1-2 years Customer Service Experience

• Strong verbal skills and ability to speak clearly and articulate

• Data entry skills-40 wpm

• Proficiency in Microsoft applications

• Able to deal with a high volume of tasks stressful and sometimes unfamiliar situations

• Excellent time management and efficiency skills

• Excellent organizational skills with heavy attention to detail

• Able to deal with conflict and respond professionally

Why join us

We dont just talk the talk! Were an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - Thats why we offer best-in-class benefits and perks that will support you and your addition to our health and financial plans we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race color religion sex national origin age genetic information citizenship status veteran status sexual orientation gender identity disability or any other status protected by law. If you need a reasonable accommodation at any point of the application process please email for assistance.

At United Rentals we proudly hire active duty members veterans reservists and their families. The values that define your serviceleadership discipline integrity and teamworkare the same values that drive our success. With many veterans already part of our team were ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position location education training experience skills and ability.