Senior Store Manager

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform engage and transport audiences to new worlds. The key to that lies with our Studio Operations group which includes areas like soundstage/backlot set rentals events design culinary construction landscaping and much more. Whether its hosting an unforgettable studio tour creating an optimal workspace or equipping talent to tell the best stories these teams lay the foundation for the memorable experiences we provide.

Your New Role

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards creating a destination that delights fans and sets a benchmark for immersive shopping.

Were looking for a Senior Store Manager to be at the forefront of delivering an immersive world-class retail experience in one of Londons most prestigious locations. Join us and help shape a new chapter in retail innovation.

Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros Studio Tour London Warner Bros Studio Tour Tokyo Harry Potter Shop Kings Cross and Flagship stores in New York Chicago and Harajuku

Your Role Accountabilities

• Lead and inspire your team to deliver world-class service and an immersive customer experience that exceeds KPIs.

• Build strong relationships across the retail division and with external partners to achieve shared commercial goals.

• Take full ownership of store operations including headcount planning resource allocation and compliance with safety and loss prevention standards.

• Drive sales performance through data-led insights strategic initiatives and a relentless focus on profitability.

• Champion operational excellence by implementing best practices that optimize conversion average spend and overall experience.

• Recruit develop and retain exceptional talent fostering a culture of progression inclusion and leadership capability.

• Ensure the store environment reflects premium merchandising standards and brand storytelling at every touchpoint.

• Design and deliver advanced training programs that empower teams to consistently achieve world-class standards.

• Monitor performance metrics customer feedback and mystery shop results to identify trends and implement improvements.

• Take accountability for crisis management health & safety and emergency preparedness setting the benchmark for operational excellence.

Skills & Qualifications

• Proven experience in a Store Manager or equivalent leadership role within a high-service retail environment.

• Dynamic motivational leader with a track record of engaging and inspiring teams.

• Strong commercial acumen and strategic thinking abilities.

• Demonstrated success in driving sales and exceeding performance targets.

• Experience managing large teams and fostering collaboration.

• Proficiency with Point of Sale and stock management systems.

• Excellent problem-solving and decision-making skills.

• Clear effective communicator with strong organisational skills.

• IT literate and adaptable to new technologies.

• Passion for delivering exceptional customer service and brand experiences.

Working Pattern

This is a full-time role 40 hours per week on a seven-day rota including weekends and Bank Holidays.

Working hours are between 7am and 10pm.

#T&R

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.