Public Service Generalist I

Summary

Provides excellent customer service by assisting library customers with their library accounts their material and basic library equipment questions and overall answering or directing customer inquiries. Under the direction of a Supervisor and/or Public Service Lead or Specialist performs a variety of duties that relate to the overall circulation and maintenance of library materials. Fulfills basic clerical and operational duties as assigned. Supports library services to library users unable to visit the physical library buildings. Responsible for assisting with the Pop-Up Library and community engagement events. This position acts as a circulation clerk for in the community and performs a variety of duties associated with the circulation of library materials to library users.

1. Provides excellent customer service and acts as the first face of the library by assistinglibrary customers with questions transactions and library collections. Utilizes a variety ofmethods to provide this assistance including (but not limited to) phone electronic methodsand face to face interactions. Resolves customer concerns and issues and refers theseissues to the supervisor or other staff members when needed. Uses appropriate librarytechnology and demonstrates use of equipment and technology to customers. Uses goodjudgment when interacting with customers and other staff members. Understands andadheres to Library policies. Facilitates library usage by customers and creates a warm andwelcoming environment.
2. Responsible for the maintenance of materials and library collections as well as facilitating theflow of library materials throughout the system. Duties that relate to material maintenancemay include but are not limited to checking materials in and out of the system shelvingmaterials providing inventory control of materials (discarding checking for damage andnoting condition confirming receipt of periodicals etc.) fulfilling holds renewing itemsmaintaining periodical collections mending or cleaning materials and straightening ororganizing shelves. Duties may vary according to location outreach service and Pop-Upevent.
3. Performs clerical duties in support of library operations procedures and support of libraryoutreach and Pop-Up events.
4. Understands library technology or systems required to performjob duties. Follows standard routines for opening and closing and securing the Librarydepartment or event. Effectively executes daily/weekly/monthly work list of duties.
5. Maintainsa safe clean and orderly work environment.
6. Serves as Pop Up driver as assigned.
7. Acts as a circulation clerk for community engagement events and performs a variety of dutiesassociated with the circulation of library materials to library users including but not limited tochecking out material checking-in material placing and filling holds handling renewalrequests and processing borrower registration forms.
8. Compiles statistical reports by collecting collating and tabulating data. May assist with librarysurveys or other types of information gathering.
9. Any and all other duties as assigned

Requirements

1. High school graduate or equivalent required.
2. Valid Drivers License required.
3. Majority of work is performed in a general office / library environment.
4. Able to reach bend climb squat lift 25lbs push up to 50 lbs and stand for long periods of time.
5. Excellent customer service skills energetic a positive attitude and a love of interacting with the public.
6. Ability to learn understand and apply library policy while using good situational judgment.
7. Ability to work as part of a team under the direction of a supervisor.
8. Basic computer skills and the ability to learn library specific operating systems.
9. Ability to learn understand and demonstrate library technology. PLYMC Job Description
10. Ability to perform clerical duties in support of library operations and support of library outreach and Pop-Up events.

Work Schedule

• Must be willing to work days evenings and Saturdays (rotating shifts).
• Must be willing to work at the various locations throughout our Mahoning County system.
• Full-time hours are generally 40 hours per week. Part-time hours are generally 24 hours per week with the option to work additional hours possible.
• Travel to other library branches required occasionally.
• Availability for extended or non-traditional hours as needed to perform job duties. Participation and attendance at promotional events and off-site meetings may be required at managements discretion.

PLYMC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. PLYMC is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact the Human Resources Department at.

For questions pertaining to this job or others please email us at .