Mobile Crisis Dispatcher
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Job Location:
Waynesville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mobile Crisis Dispatcher
Waynesville NC
$17.36 $19.21 per hour
Be the calm voice in someones worst moment.
Appalachian Community Services is seeking a Mobile Crisis Dispatcher to serve as the first point of contact for individuals experiencing mental health or substance use crises. This role is critical to coordinating rapid response efforts and supporting our Behavioral Health Urgent Care team.
If you thrive in fast-paced environments stay calm under pressure and want meaningful work that truly makes a difference this is it.
Key Responsibilities
Answer and triage incoming crisis calls with empathy and professionalism
Dispatch Mobile Crisis Team members quickly and accurately
Provide real-time support and de-escalation to callers
Register and welcome individuals to Behavioral Health Urgent Care
Complete insurance verifications and enrollment processes
Maintain accurate documentation and monitor active crisis cases
Collaborate with clinicians EMS law enforcement and community partners
Why Join ACS
Mission-driven work serving Western North Carolina
Supportive team-based environment
Opportunities for growth within crisis and behavioral health services
Competitive hourly pay based on education and experience
Final compensation determined by education licensure experience and qualifications.
Qualifications
- Education:
- High School Diploma
- Experience:
- Experience in behavioral health emergency dispatch medical office or crisis services preferred
- Basic computer proficiency including email and fax.
- Proficiency with electronic records systems a plus
- Strong communication and multitasking skills
- Ability to remain calm and make sound decisions under pressure
- Detail-oriented with solid documentation skills
- Ability to work flexible schedules (including evenings nights or weekends as needed)
- Other Requirements:
- Must be 18 years or older
Beyond the engaging work youll also benefit from ncgCAREs competitive benefits package to support you and your loved ones provide work/life balance and invest in your future. The list below is for informational purposes only.
- Consumer-driven health plan coverage provided by Anthem
- Wellness: When you enroll in a medical plan you get complete care support on your time through Sydney app (Anthem) with exclusive access to 24/7 access to licensed doctors therapists and psychiatrists.
- Health Savings Account (HSA) or Flex Spending Account (FSA)
- Two dental plan options available through Delta Dental so you can choose the level of coverage that fits your needs and budget.
- Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
- An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
- Generous paid time off
- 401k or Roth IRA Retirement Programs administered by Empower
- Financial planning and education services at no cost to you
- Voluntary supplemental benefits (Accident Critical Illness Short-Term Disability)
- Educational Assistance (your position date of hire and years of service determine your eligibility)
- Advancement and Career Development Opportunities
Join a team dedicated to providing responsive effective and compassionate care to our communities. Together we can make a differencestarting with you.
Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA please contact us at
ncgCARE and all partner affiliates maintain a drug-free workplace.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
