Support Technician
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Location: Atlanta US Travel Required
We are working with an innovative technology organisation seeking a Support Technician to join their growing technical team.
This is a highly customer-facing position where you will play a key role in delivering on-site and remote technical support ensuring systems are running efficiently and clients receive a high level of service.
The Role
Provide remote and on-site support for hardware and software systems
Install configure and maintain technical solutions in customer environments
Troubleshoot complex issues across networking and AV systems
Deliver training and guidance to end users and partners
Collaborate with internal teams to resolve escalated technical issues
Travel to customer sites across the US as required (approx. 40%)
What Were Looking For
Strong background in networking and technical support
Experience within the audio-visual industry
Exposure to relevant hardware/software systems (e.g. video/streaming or similar technologies)
Customer-facing experience with strong communication skills
A team-oriented mindset with the ability to adapt and learn
Willingness to travel and attend customer sites
Desirable
IT networking certifications or CTS accreditation
Package
Salary: $80000 $85000 (flexibility for exceptional candidates)
Additional payments for after-hours support rotation
Travel expenses covered via per diem
This is an excellent opportunity to join a collaborative team working on cutting-edge technology solutions offering a mix of field work technical problem-solving and client engagement.
If youre a technically strong customer-focused professional looking for your next challenge wed love to hear from you.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
