Ford Service Advisor Opportunity

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

HERE WE GROW

Classic Ford / Lincoln of Columbia NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturers guidelines. The service advisor must establish and maintain positive relationships with our clients.

What You Do:

Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify verify and communicate clients service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Review service history multipoint inspection results and recommend service to clients
Write and verify accurate repair orders and include supporting documentation to complete manufacturers warranty claims
WE ARE BUILDING FORD TOUGH!!!

Support service department goals by:

Improving sales of labor parts and accessories
Administer new and used vehicle warranty repairs in accordance with manufacturers requirements
Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
Perform an active vehicle delivery with customer when work is completed
Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training

Successful attributes and skills:

Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Trainable
Outgoing and friendly personality with great customer handling skills
Professional appearance
Strong organizational skills
Technical certification a plus
Manufacturer training certifications

Compensation and benefits:

Base range will be determined by competitive market rate for your skills experience and performance
Bonuses are a part of your total compensation and will be based on achievement of specific business goals
Medical Dental and Vision Plans
Vacation Time
401k Plan
Paid training
Vehicle discounts

Required Experience:

Unclear Seniority

HERE WE GROWClassic Ford / Lincoln of Columbia NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturers guidelines....