German-speaking Knowledge Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
As a German-speaking Knowledge Manager you will oversee and coordinate ITIL-based service support processes to ensure high-quality service delivery across assigned clients. You will manage core IT service management areas including Incident Major Incident Problem Request and Change Management with a focus on continuous service improvement.
You will act as a key point of contact between client-facing teams internal stakeholders and external partners while also supporting Major Incident Management by leading bridge calls and ensuring efficient incident resolution.
Key responsibilities
Act as the main contact for Major Incident Management (MIM) processes and lead incident bridge calls
Drive continuous improvement and quality assurance across ITSM processes
Monitor and review changes perform post-implementation reviews and document Root Cause Analysis (RCA)
Analyze problem trends and service request data to identify improvement opportunities
Facilitate service management meetings (e.g. CAB Daily Operations Problem Reviews)
Collaborate with internal teams clients and vendors to ensure smooth service delivery
Ensure compliance with Service Levels XLAs and operational targets
Prepare reports and communicate service performance and improvements
You will be successful in this role if you have:
BA/BS degree and 46 years of relevant experience or equivalent
Fluency in German and English (written and spoken)
Strong understanding of ITIL processes (Incident Problem Change Request)
Experience in service coordination or IT service management in a client-facing environment
Strong communication stakeholder management and problem-solving skills
What do we offer
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost a great team also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Manager
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
