Manager, Software Engineering (Account & Membership and B2B Sales)

ABOUT THE POSITION

The Software Engineering Manager is responsible for building and leading a diverse team of engineers analysts QA etc. accountable for delivering technology capabilities in partnership with business stakeholders and architecture. Accountable to develop and execute strategies and plans to deliver business partner objectives with low-to-medium complexity. Responsible for the growth and development of members of the team aligning individual interests performance and potential to organization needs and goals. Accountable for advancing the teams technical foundation to deliver modern simple and secure solutions and improve engineering skills within the development team. Champions adoption of DevOps practices to improve reliability efficiency and confidence of software delivery. This role partners with external software vendors where applicable to integrate seamlessly and drive value for the company.

HOW YOULL MAKE A DIFFERENCE

• Partner with business stakeholders to inform prioritization identify dependencies and influence the roadmap to ensure non-functional requirements are known and represented in roadmaps to help drive technical decisions.

• Provide data and insights to inform roadmap decisions such as performance and impact data relevant to digital initiatives helping to define and track KPIs that measure value from technology investments and evaluating outcomes to inform iteration scale or sunset decisions.

• Encourage and ensure that engineers on the team feel a shared ownership of the teams backlog and proactively contribute to it to advance the teams technical roadmap. Work with leadership to raise visibility to and help resolve organizational impediments.

• Ways of Working:Build and foster adoption of technical delivery best practices across your teams. Choose the right delivery model (i.e. waterfall single release continuous delivery) for the work with appropriate delivery milestones and early testing. Participate in multiple teams ceremonies as needed.

• Engage and offer feedback on work being delivered by the teams you lead.

• Help drive collaboration within the team through advocacy of practices such as pair programming.

• Actively seek ways to drive continuous improvement within team including leading the team through implementation of new practices identified as part of the teams continuous improvement goals.

• Assignment routing of prioritized work to teams. Lead teams through resolution of blockers.

• Architecture & Design:Partner with Architecture to understand help define and adopt enterprise best practices frameworks standards patterns and technology goals. Responsible for delivery of cost-effective solutions that drive the right business value.

• Promote creation of proof of concepts for new patterns. Responsible for maintaining logical and physical architecture documentation for the capabilities and systems that the team is responsible for.

• Management/Team Development: Build a diverse team focused on digital delivery including hiring training retaining and career development of talent. Foster individual development through regular goal setting coaching and feedback loops. Actively foster career development for members of the team aligning individual interests performance and potential to organization needs and goals. Partner with senior leadership to align individuals career maps into organization needs through advancement opportunity planning.

• Vendor Engagement (as applicable): In partnership with senior management engage with established software and solution vendors on implementations modernization capability improvements framework updates etc. Influence small-to-mid sized level partners roadmaps. Perform technical evaluations and make recommendations around new incoming solutions.

• Engage delivery partner vendors to ensure desired outcomes through high quality software deliverables that meet the teams engineering standards.

• Financial:Adheres to budget guidelines and expectations to ensure vendors and contractors deliver in a fiscally responsible manner. Accountable for providing inputs to be used for cost center management.

• Identifies opportunities for cost savings that align with strategic goals for CSC digital technology. Control costs by supporting labor optimization efforts providing input to procurement to negotiate terms of contracts.

YOU HAVE

• Bachelors degree in Engineering Computer Science or an equivalent field. Relevant work experience in lieu of degree may be considered.

• 5 years of progressively increasing IS Leadership and Management experience in a complex global environment.

• Experience in Apparel and Footwear preferred

• Demonstrated strategic planning experience for both business and systems

• Demonstrated successful experience in industry portfolio program and project management change management process improvement business analysis standards tools and methods training and testing.

• Experience with effectively leading communicating and managing change in a matrix organization

• Demonstrated experience in managing and mentoring a team of diverse managers and business system analysts and contractors on a global scale to deliver complex and reliable solutions to a diverse set of businesses and stakeholders

• Experience managing department budget and financials

• Experience leading engineering teams supporting Marketing Technology platforms such as Braze Zeta Marketing Platform Iterable Salesforce Marketing Cloud or similar.

• Strong knowledge of fullstack development and cloud architectures including APIfirst eventdriven and integrationfocused patterns.

• Proven ability to partner with marketing CRM digital and ecommerce teams to deliver industry leading consumer experiences in email and sms channels.

• Experience with web analytics and tag management and understanding how behavioral and consent data flows into marketing platforms.

• Working knowledge of consumer privacy and compliance requirements (e.g. GDPR CCPA/CPRA) and collaboration with privacy and security teams.

• Clear effective communicator and trusted crossfunctional partner in a global matrixed environment.

• Preferred: Experience working with Salesforce ecosystem components including Commerce Cloud PWA Kit Service Cloud and Order Management/Servicing
  
  

  #LI-SA1

  #Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.