Senior Digital Account Manager
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Digital Account Manager / Digital Product Lead Digital Strategy (London / Hybrid 12 days in London)
(Client Partner / Digital Product Lead)
Who We Are
Hex Digital is an award-winning digital and product experience agency that builds websites platforms and digital products that deliver real impact.
But what does award winning actually mean Well it means we dont just make things look pretty. We build platforms that drive real impact. Take BirdLife International: Hex redesigned their website so more people took action and donated to support global conservation. The results Donations increased massively more people giving and more money for nature with every supporter. Thats the kind of work we do. We make a difference. Real action real funds real outcomes. Thats why we win awards and thats why the work matters.
We build digital products and platforms for organisations on a mission from global conservation organisations like BirdLife International IUCN and Conservation International to household-name brands like Trustpilot and Too Good To Go. Our work spans strategy research UX visual design engineering launch optimisation and ongoing evolution. Research sits at the heart of what we do because insights lead to stronger products and smarter decisions.
We are global in scope collaborating with clients and teams across continents while keeping the energy creativity and fun of a close-knit agency culture. If you like to laugh dont take yourself too seriously enjoy good banter and like working with switched-on individuals who collaborate lift each other up and actually listen to your ideas Hex could be your next home.
Here youre not just a number. Youll work directly with the founders put your ideas into practice and see your influence shape real outcomes. We offer share options so youre literally part of the business and on this journey with us.
The Role
This is a bespoke Senior Digital Account Manager position that blends strategic account management with digital product leadership. You will:
Account Management & Development
- Lead and manage key client account strategy ensuring satisfaction strategic direction and successful outcomes
- Identify opportunities to extend partnerships through platform evolution optimisation programmes or new initiatives
- Support proposal development commercial discussions scoping and contracting
- Contribute to long-term account growth planning
Client Strategy & Partnership
- Act as a trusted strategic partner to clients building a deep understanding of organisational goals audiences and digital maturity
- Translate business objectives into actionable digital strategies focused on websites and platform ecosystems
- Facilitate strategic discussions roadmap planning and performance reviews
- Maintain alignment between client priorities and delivery teams throughout projects
Strategic Thinking
- Bring structure and clarity to complex digital challenges balancing client needs project needs and technical feasibility with commercial and strategic needs of the agency
- Clearly document and articulate the strategic vision and digital direction for clients ensuring all internal teams and client stakeholders are aligned on priorities and goals
- Create strategic roadmaps and documentation that support clear prioritisation forward planning and the successful development of long-term client partnerships including scoping future phases of work
- Stay informed on trends across digital platforms UX AI workflows and performance marketing
Research & Insight
- Support the research team in planning and facilitating stakeholder workshops to align vision priorities and success measures
- Participate in stakeholder interviews and user interviews to uncover insights that inform strategy and UX direction
- Collaborate with marketing team to translate research insights into channel-specific strategies across SEO GEO PPC CRM and paid social ensuring positioning messaging and content are optimised for acquisition engagement and conversion
- Contribute to research synthesis helping turn insight into clear recommendations and client-ready reporting
- Leverage AI-assisted tools where appropriate to accelerate research analysis and insight generation
- Ensure research findings inform decision-making across design build and optimisation phases
Digital Product Strategy & Optimisation
- Collaborate with creative design and engineering teams to ensure strategic intent carries through delivery
- Help define KPIs and measurement frameworks for websites and digital platforms.
- Use analytics and performance insights to identify opportunities for ongoing product and marketing optimisation
- Support experimentation CRO initiatives and marketing-led growth strategies
- Explore AI-enabled opportunities for improving user experience workflows or performance outcomes
Who You Are
Experienced in managing digital products or website accounts within a digital agency (3 years preferred)
A strategic thinker who can translate complex challenges into clear actionable direction
Comfortable working with senior executives interdisciplinary teams and across multiple accounts simultaneously
Collaborative curious insight-driven and comfortable with AI-enabled tools or eager to learn
Knowledgeable about digital ecosystems with websites at the core and understanding of connected platforms marketing and analytics
Organised pragmatic and commercially aware with a track record of growing long-term client partnerships
Passionate about making an impact seeing results and having your ideas shape client outcomes
Experience
- This role is ideal for an experienced Mid/Senior Account Manager or Digital Strategist looking to move into a more strategically focused position with greater ownership over digital direction and long-term platform growth
3 years experience in a digital agency working on design build and marketing of websites and digital products
Proven ability to manage client relationships as a trusted strategic partner
Experience contributing to research stakeholder workshops user research and insight synthesis
Comfortable translating research insights into strategy roadmap planning and optimisation initiatives
Why Hex
Flexible hybrid working (12 days in London per week)
Competitive salary and company pension
Share options be part of the business and its growth journey
Yearly training budget and access to off-site conferences
Company MacBook Pro
Regular social events team lunches and global team trips
25 days holiday 1 extra per anniversary
Direct visibility to founders and high-impact client outcomes
At Hex youll not only manage and grow client accounts youll shape the strategy influence product direction and see your work make a real difference.
Thank you for considering this opportunity. Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.
Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
Required Experience:
Manager
Key Skills
About Company
With Funded.club's founder team and AI tools, you'll get deep-level insights to build and grow a successful startup.
