Manager, Delivery Excellence
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
- Lead grow and mentor a team of Delivery Excellence Managers; own team performance operating rhythms and career development.
- Establish prescriptive delivery playbooks templates and operating standards (SSO people data connectors readiness gates) to ensure consistent high-quality deployments at scale.
- Own endtoend delivery governance across your teams accounts: kickoff plan deploy golive handoff and renewalreadiness including proactive risk management and escalation handling.
- Set and report on portfoliolevel KPIs (deployment velocity timetovalue adoption satisfaction ROI proxies) and drive continuous improvement against these metrics.
- Partner with Sales Solution Architects AI Outcomes Managers Support and R&D to ensure a seamless customer journey and accelerate value realization postlaunch.
- Engage with executive sponsors and customer program leads to align on goals joint success plans and measurable outcomes; serve as a strategic advisor when tradeoffs arise.
- Systematize feedback loops from field to product; influence roadmap and readiness (connectors deployment tooling admin UX observability) with clear business impact cases.
- Raise the delivery bar: improve onboarding processes documentation playbooks and tooling; champion operational excellence across planning execution and closeout.
- 6 years in customer-facing delivery implementation technical account management or consulting for enterprise SaaS; 2 years leading/managing delivery or customer success/PS teams.
- Strong understanding of SDLC and modern delivery practices (Agile/DevOps) with the ability to guide hands-on work in SSO setup people data and enterprise connector configuration.
- Proven record of building playbooks standardizing processes and running delivery at scale with clear KPIs and continuous improvement cycles.
- Executive presence and clear communication; comfortable leading escalations aligning crossfunctional stakeholders and making outcomeoriented decisions.
- Analytical systems-thinking mindset; adept at diagnosing deployment blockers and translating field insights into product/process enhancements.
- Cloud fluency (AWS Azure or GCP). One of the followingor willingness to obtain within 90 daysis a plus: AWS Certified Cloud Practitioner Microsoft Certified Azure Fundamentals or Google Cloud Digital Leader.
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
