Front Desk Agent
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Embassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive engaging and service-oriented Front Desk Agent to join our team!
As Front Desk Agent you will represent the hotel to the guest throughout all stages of the guests stay. This position is responsible for performing the activities of the front desk including reservations guest services and telephone calls. The ideal Front Desk Agent will be incredibly friendly customer centric love to smile and have knowledge of the local area.
Benefits
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Access to our Talent team to help you reach your career growth goals
Responsibilities
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
- Follows all guidelines in regardto guest service including but not limited to check-in reservations check out special requests and pre-registration
- Respond promptly to any guests inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
Qualifications
- One year of hospitality experience required
- PEP experience preferred
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings weekends and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
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