Customer Service Support 2

Do you take pride in accuracy and enjoy being the person others rely on to get things right the first time Are you energized by a fastpaced environment where attention to detail and customer focus make a real impact As an Order Entry Specialist youll play a critical role in ensuring customer orders are entered and processed accurately completed on time and aligned with internal policieshelping deliver a seamless experience for both customers and internal teams. The Order Entry Specialist is responsible for accurately entering and processing customer orders into the companys order management system. This role ensures that all orders are completed promptly meet customer requirements and comply with internal policies and procedures. The ideal candidate is detail-oriented efficient and able to work in a fast-paced environment while maintaining a high level of accuracy and customer service.

In this Role Your Responsibilities Will Be:

• Accurately enter customer orders including product details quantities pricing and delivery information into the companys order management system.
• Review and verify orders for completeness accuracy and adherence to pricing and discount policies.
• Flag potential issues with purchase order prior to entry and escalate accordingly
• Determine correct product to enter using a variety of resources
• Determine requested ship dates that meet matrix other system data or as per date management standard
• Review customer open order reports and making changes in relevant system as required
• Manage pre-booking Change Order and Cancellation requests
• Assist with order-related inquiries and provide prompt and professional customer service.
• Identify and report recurring issues or system errors to management for continuous improvement.Identify and report recurring issues or system errors to management for continuous improvement.

Who You Are:

You have a track record of exceeding goals successfully. You deal constructively with problems that do not have clear solutions or outcomes. You build and deliver solutions that meet customer expectations. You separate and combines activities into efficient workflow.

For This Role You Will Need:

• High School Diploma or GED
• Demonstrated ability to operate and communicate within cross-functional teams
• Ability to efficiently and effectively manage time and complete tasks
• Experience using MS office applications (Excel Word Outlook etc.)

Preferred Qualifications that Set You Apart:

• Self-starter with demonstrated ability to work independently with a high aptitude in customer service.
• Minimum of one (1) year of order entry or customer service experience in a manufacturing office environment is preferred
• Experience using SAP applications is highly preferred
• Excellent communication skills both oral and written including using tact and good judgment when dealing with others
• Detail oriented and excellent organizational skills with the ability to multi-task and reassess priorities continually
• Effective time management skills
• Computer literacy and capability to learn/work with various systems such as MS Office and SAP

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. This role has the flexibility of a remote work option for one day a week. Our teams work together to ensure our chosen work schedules enable our creativity and efficiencyas we serve the needs of our customers.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

#LI-AK1