Application Support Analyst

OSTTRA

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profile Job Location:

Mumbai - India

profile Monthly Salary: Not Disclosed
Posted on: 20 hours ago
Vacancies: 1 Vacancy

Job Summary

About the Role:

Grade Level (for internal use):

08

The Team:The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJIs index platforms and applications ensuring their high availability. We prioritize service excellence collaborative problem-solving and continuous improvement while working with global stakeholders across business operations infrastructure and development teams to support the robustness of S&P DJIs critical index platforms.

Responsibilities and Impact:

  • Provide daily Level-2 production support for Index Data Platforms ensuring high availability and timely resolution of issues to maintain business continuity

  • Monitor and validate daily data load jobs proactively identifying failures and performance degradation before they impact business operations

  • Support historical data migration activities including validation reconciliation and issue resolution to ensure data integrity across platforms

  • Respond to critical production incidents with immediate workarounds and drive restoration efforts to meet stringent business continuity requirements

  • Partner with business operations teams to deliver technical and data support investigating data queries and resolving operational issues efficiently

  • Perform comprehensive root-cause analysis track defects through resolution and collaborate with engineering teams to implement permanent fixes

  • Lead post-incident reviews and ensure corrective and preventive actions are documented tracked and implemented to prevent recurrence

  • Execute disaster recovery processes and coordinate change management activities including approvals and release coordination with global teams

  • Maintain and continuously improve support documentation runbooks and procedures while communicating effectively with global customers and stakeholders

What Were Looking For:

Basic Required Qualifications:

  • Bachelors degree in Computer Science Information Systems or Engineering or equivalent demonstrated work experience in production support environments

  • 3-5 years of hands-on experience in Level-2 application and data production support with proven track record of issue resolution

  • Proficiency with database technologies such as Microsoft SQL Server Oracle PostgreSQL or other relational databases including PL/SQL troubleshooting and stored procedures

  • Experience with enterprise application technologies including (C# MVC) Java RDBMS and modern web frameworks

  • Strong experience with cloud platforms such as AWS services including ECS EC2 RDS S3 CloudWatch EMR Lambda Glue or equivalent cloud technologies

  • Proficiency with monitoring and observability platforms such as Datadog Dynatrace Grafana or similar monitoring solutions

Additional Preferred Qualifications:

  • Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins Azure DevOps GitLab CI or similar automation platforms

  • Familiarity with ITSM processes and tools such as ServiceNow PagerDuty or similar incident management platforms for enterprise support workflows

  • Knowledge in Financial Services with experience in Index/Benchmarks Asset Management or Portfolio Investment domains

  • Experience working with large datasets across Equity Commodities Forex Futures and Options asset classes in production environments

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets we empower investors everywhere to make decisions with conviction. Were the largest global resource for index-based concepts data and research and home to iconic financial market indicators such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices our solutions are widely considered indispensable in tracking market performance evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today. For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership


Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

  • Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.


Required Experience:

IC

About the Role:Grade Level (for internal use):08The Team:The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJIs index platforms and applications ensuring their high availability. We prioritize service excellence collaborative pro...
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Key Skills

  • Administration And Accounting
  • Hardware & Networking
  • Assessment
  • Cost Estimation
  • ABAP
  • Loans

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