Senior Analyst Service Support Management

Trigent Software Private Limited

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Requirement:
3 years of experience in US Healthcare experience or BFSI with excellent comms skills

Budget Shift
10 LPA US

About Gallagher:

As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The
Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and
customer service helping our global teams serve our end customers better meet regulatory
requirements and improve speed to market.
The Gallagher Service Center (GSC) supports various divisions of Gallagher providing premier service to
our customers around the globe. The GSC has grown into a team of more than 14000 employees across
Seven locations Kolhapur Shimoga Bengaluru Pune and Mumbai Kochi Chandigarh providing reliable
fast and high-quality support to field staff.
Working at the GSC gives you the opportunity to join a growing global organization. We offer our
employees an unmatched professional environment to use their skills improve their knowledge and
deliver tangible results.
At Gallagher we want to empower you to make a difference take control and make an impact.
Gallagher believes that all persons are entitled to equality in our employment opportunities.
III.
Position Summary
Senior Analyst - Service Support Management plays a crucial role in
o Managing customer support operations
o Ensuring high-quality service delivery and
o Promoting customer satisfaction
They combine technical expertise leadership skills and a customer-centric approach to drive excellence in
service support within an organization.
Page 1 of 3
Gallagher
Job Description
Insurance Risk Management Consulting
IV. Primary Responsibilities
Act as the primary point of contact for the branch providing comprehensive support
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities ensuring their accuracy and timely completion
Handle queries effectively aiming to minimize re-work at service center
Collaborates with branch to identify time consuming activities that can be offshored to service center
Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience
V. Desired Skills and Competencies
1. Excellent Written and Oral communication skills
2. Interpersonal skills
3. Proactive
4. Ownership and Accountability
5. Insurance domain knowledge
6. Logical thinking and decision making
VI. Minimum Qualifications
Education
Major
Degree
Bachelor
Licenses/Certificates
Master
Insurance Certification will be the additional advantage
Work Experience
1. Graduate with 3-5 years of experience in an Insurance domain
2. Insurance certification good to have
3. Transition/onboarding of service - good to have
4. SPOC - Single Point of Contact role for operations - good to have
5. Onshore travel experience good to have
6. Valid U.S. Visa good to have

Requirement: 3 years of experience in US Healthcare experience or BFSI with excellent comms skills Budget Shift 10 LPA US About Gallagher: As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our abil...