Sr Analyst Desktop Support at DXC Site in Halifax
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers employees to easily find understand and engage with IT and their colleagues anytime anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
About The Role
DXC Technology is seeking a highly motivated team member to provide Desktop Support services at our Halifax site- Nova Scotia.
What Youll Do:
- Providing telephone and email support for all applications proprietary programs and computer equipment used by the firm
- Ensuring the 2nd-level support is monitored at all times during hours of operation.
- Desktop support: IMACs Installations Moves Additions and Changes Break-Fix of all in-scope managed devices Hands and Eyes Support to visually verify the state of managed devices Desktop Support including special project activities Asset Management & Stock Management
- To manage the lifecycle of loan user equipment
- Responding to requests in a courteous professional and appropriate manner
- Documenting requests using a ticketing system.
- Assessing and resolving all support requests based on urgency type of issue and available resources.
- Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
- Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
- Knowledge of networks is an asset
- Onsite daily at client location in Halifax NS
- Other duties as assigned
Who You Are:
- Must hold Secret Level II Security Clearance (Canada)
- Bachelors degree in an IT related field or Minimum 2 years hands on experience as Desktop Support
- Must be legally authorized to work in Canada without requiring sponsorship now or in the future.
- Must have ticketing system experience (preferably ServiceNow)
- PC/Desktop Support knowledge including Microsoft Windows 11 and office applications
- Administering Windows ShareFile permissions.
- Mobile connectivity (E.g. secureID/MAS/ )
- Knowledge of MCM (formerly SCCM)
- Good knowledge of HP Workstation Desktops & Laptops
- Ability to support incidents & issues raised on the Service Desk
Work Environment
At DXC Site in Halifax Nova Scotia.
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Senior IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
