Network Firewall Engineer
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Role- Level 2 Network / Firewall Engineer (Fortinet MSP Environment)
Location- Plano- Onsite- 5 day
Job type: Fulltime
13 years of working experience
Level 2 Network / Firewall Engineer (Fortinet MSP Environment)
Job Summary
The Level 2 Network / Firewall Engineer provides operational support for customer firewall and network security environments within a Managed Services Provider (MSP) model. This role focuses on incident resolution service requests and change implementation for Fortinet FortiGate platforms acting as an escalation point for Level 1 engineers while adhering to defined SLAs runbooks and standard operating procedures.
Key Responsibilities
Provide Level 2 support for customer Fortinet FortiGate firewalls across multiple client environments
Resolve incidents and service requests escalated from Level 1 within SLA targets
Implement approved firewall changes including rules NAT VIPs and VPN access
Perform guided troubleshooting using documented procedures
Monitor firewall health and alerts using MSP monitoring tools
Review firewall logs to support incident resolution
Execute firmware upgrades following approved change plans
Document all work performed in ticketing systems
Escalate complex or unresolved issues to Level 3 teams with clear findings
Shift & Operating Model
- 24 7 365 follow-the-sun coverage
- Mandatory shift handoffs with written and verbal status transfer
- Weekend holiday and on-call rotations
- SLA OLA and customer runbook adherence
Required Technical Skills
2 4 years of experience supporting firewalls or network security in an MSP or NOC environment
Hands-on experience with Fortinet FortiGate
Strong understanding of firewall policy flow NAT TCP/IP and VPN fundamentals
Experience working from tickets SOPs and runbooks
Familiarity with ITIL-based incident and change management
Preferred Qualifications
Fortinet NSE 4 or equivalent experience
Experience supporting multiple customers in shared infrastructure
Exposure to FortiManager or FortiAnalyzer
Experience with additional firewall platforms in a support role
Work Environment
MSP operational environment supporting multiple customers
Ticket-driven workload with defined SLAs
May include shift work or on-call rotation
Key Skills
- Load Balancing
- Routing Protocols
- Network Administration
- Network Engineering
- BGP
- LAN
- Computer Networking
- IPsec
- OSPF
- Cisco ASA
- Juniper
- MPLS
