Desk side support

East Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desk side support

Location: East Hartford CT 06108

Mode : Contract (6 Months) Onsite

Deliver onsite end-user support for desktop laptop and peripheral devices ensuring optimal performance and minimal downtime.
Install configure and troubleshoot applications operating systems (primarily Windows 11) and hardware components with a focus on Lenovo platforms.
Manage Intune PC setup and administration including policy enforcement and device management.
Provide expert support for MS Office 365 ServiceNow ticketing and Avaya CXOne systems.
Mentor and guide junior desktop support staff fostering knowledge transfer and professional growth.
Oversee ticket queue management ensuring timely response and resolution of local support requests.
Provide smart hands support to other technical teams and escalate critical issues impacting production.
Maintain and update site-level hardware and software inventory records.
Lead local onsite desktop support efforts ensuring adherence to service standards and company policies.
Validate ticket assignments and completion within established timeframes.
Perform additional duties as assigned ensuring compliance with all organizational policies and standards.
Work schedule: 8am to 5pm EST.

SKILL REQUIREMENTS

5 7 years of professional experience in Windows desktop support with at least 3 5 years supporting Intune-managed PCs.
Proficient in Windows 11 troubleshooting Lenovo PC/laptop support and application installation/configuration.
Solid working knowledge of ServiceNow ticketing systems MS Office 365 and Avaya CXOne.
Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
Excellent communication skills for explaining complex information in a clear concise manner.
Ability to work independently with moderate guidance and as part of a collaborative team.
Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).

Job Title: Desk side support Location: East Hartford CT 06108 Mode : Contract (6 Months) Onsite Deliver onsite end-user support for desktop laptop and peripheral devices ensuring optimal performance and minimal downtime. Install configure and troubleshoot applications operating systems (pr...

Job Title: Desk side support

Location: East Hartford CT 06108

Mode : Contract (6 Months) Onsite

Deliver onsite end-user support for desktop laptop and peripheral devices ensuring optimal performance and minimal downtime.
Install configure and troubleshoot applications operating systems (primarily Windows 11) and hardware components with a focus on Lenovo platforms.
Manage Intune PC setup and administration including policy enforcement and device management.
Provide expert support for MS Office 365 ServiceNow ticketing and Avaya CXOne systems.
Mentor and guide junior desktop support staff fostering knowledge transfer and professional growth.
Oversee ticket queue management ensuring timely response and resolution of local support requests.
Provide smart hands support to other technical teams and escalate critical issues impacting production.
Maintain and update site-level hardware and software inventory records.
Lead local onsite desktop support efforts ensuring adherence to service standards and company policies.
Validate ticket assignments and completion within established timeframes.
Perform additional duties as assigned ensuring compliance with all organizational policies and standards.
Work schedule: 8am to 5pm EST.

SKILL REQUIREMENTS

5 7 years of professional experience in Windows desktop support with at least 3 5 years supporting Intune-managed PCs.
Proficient in Windows 11 troubleshooting Lenovo PC/laptop support and application installation/configuration.
Solid working knowledge of ServiceNow ticketing systems MS Office 365 and Avaya CXOne.
Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
Excellent communication skills for explaining complex information in a clear concise manner.
Ability to work independently with moderate guidance and as part of a collaborative team.
Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).