Solutions Engineering Manager

Solutions Engineering Manager

Reports To: Senior Manager of Solution Engineering

Location: Monterrey Mexico OR Queretaro Mexico

Environment: Remote (within Mexico)

Work Schedule:

This position is full-time and remote Monday through Friday from 8:00 AM to 5:00 PM with an hour break but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services data-centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Solutions Engineering Manager working within Redwood Supply Chain Solutions (one of our entities) you will be responsible for transforming client and prospect data into usable tools and decision support to drive growth and client retention. You will collaborate directly with clients prospects and the Redwood Sales and Solutions teams to develop best-in-class solutions.

Your role will help bridge the gap between our data-driven technology and clients needs by combining your deep engineering expertise with your client-facing skills to design implement and communicate innovative solutions.

How You Make a Difference Everyday:

• Collaborate with clients and prospects to gather and analyze data using the results to create and present compelling cost-effective solutions.
• Develop and maintain client and prospect analytics infrastructure through Tableau MG Edge Excel and OTM.
• Using your Supply Chain and Transportation knowledge look for opportunities to optimize solutions for our customers.
• Ability to review data and determine gaps questions and actions needed including facilitating those actions with internal and external stakeholders.
• Conduct ah-hoc analysis and provide decision support for client projects.
• Contribute to internal knowledge sharing of engineering solutions and savings projects from the pre-sales process to client onboarding and ensure team adheres to best practices.
• Stay up to date on the latest technological trends and identify opportunities to enhance our solutions.
• Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers needs require support
• Foster team growth team development cross-team collaboration by setting an example of leading in challenging times leading others outside of your primary team in times of need and fostering a true team environment of helping others

Youve Got This

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Bachelors degree passion for technology and a desire to learn and grow.
• Full understanding of transportation modes (small parcel LTL TL partial flatbed intermodal) and market trends.
• 5 years of experience in Supply Chain Analytics including client-facing engagement solution design and collaborative problem-solving.
• Proven track record of successfully designing and implementing complex technical and supply chain solutions for enterprise clients with deep technical expertise in BI tools network design tools and load building/optimization engines.
• Exceptional client-facing and communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Attention to detail in all aspects of work product creating results that drive accuracy and integrity.
• Excellent organizational and time-management skills
• History of proven customer service and communication skills
• History of critical thinking and problem-solving skills
• Leads by example

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you Major Medical
• 30 days Aguinaldo Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources. The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law.