Senior Planner
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Job Summary
Senior Planner
Location: Ealing
Full time / Permanent
Salary: 39000
Hours: 42.5 hours Monday - Friday
Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services delivering high-quality repairs maintenance compliance planned replacements and fire risk assessment works. Serving over 23500 homes we complete more than 38000 repairs 1000 void refurbishments and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects were entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team driving the successful delivery of our planning and customer service functions at the heart of our operations.
Duties:
- Leading supporting and developing a team of Planners to ensure highquality scheduling and a consistently customerfocused repairs service.
- Managing and overseeing all scheduled teams ensuring Operatives diaries are optimised for maximum productivity and efficient use of skills.
- Monitoring and reporting on key KPIs including productivity service levels and operational performance and providing regular updates to management.
- Handling operational reports analysing trends identifying issues and implementing improvements across the planning function.
- Ensuring tenant satisfaction remains central to all planning activity resolving escalations promptly and maintaining a professional customerfocused approach.
- Overseeing the full planning process to ensure repairs are booked followed up and completed within required timeframes and service standards.
- Responding to emergency and urgent repairs requests ensuring the team meets strict service levels and prioritises effectively.
- Liaising with Operatives Supervisors and internal teams to ensure followon works are correctly scheduled and completed.
- Driving continuous improvement across the planning team identifying opportunities to enhance service delivery efficiency and customer experience.
- Supporting colleagues across the business with planningrelated queries and providing expert guidance on responsive repairs processes.
Role Criteria:
- Strong experience in repairs maintenance and social housing is essential
- Good knowledge of planning and scheduling repairs
- Demonstrable experience leading others
- Strong organisation skills
- Good problem-solving skills
- Excellent knowledge of repairs processes and resource planning
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave Mears supports employees to undertake paid volunteering in the community in support of our social value commitment
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Senior IC
Key Skills
- Presentation Skills
- Six Sigma
- Construction Estimating
- Earned Value Management
- Emergency Management
- Joint Operations
- Production Planning
- Project Planning
- Strategic Planning
- Microsoft Project
- Auto Estimating
- Exercise Planning
About Company
We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has thousands employees and a footprint across the country.
