Director of Operations
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Job Location:
Surfers Paradise - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
This role functions as the Strategic Business Leader of Rooms and Food and Beverage operations and steps up to the General Manager role in his/her absence. Areas of responsibility include Front Office Concierge Laundry Recreation/Fitness Center Housekeeping Food and Beverage and Event Management where applicable.
The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meets the brands target customer needs ensures associate satisfaction focuses on growing revenues and maximizes the financial performance of the department. As a member of the executive committee you will develop and implement hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and associates and provide a return on investment to the owner and Marriott International.
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- Bachelors degree in Business Hospitality or related field 2 years hotel leadership experience
OR - Associate degree 4 years hotel operations leadership experience
- Experience in luxury brands; J.W. Marriott experience highly desirable
- Strong knowledge of rooms F&B events revenue management and marketing
- Proven ability to manage financial performance labor productivity and operating budgets
- Strong strategic planning problem-solving and decision-making skills
- Excellent communication relationship building negotiation and leadership abilities
- Lead and oversee Rooms and Food & Beverage operations to deliver brand standards
- Drive continuous improvement in service quality and operational efficiency
- Ensure compliance with all brand legal and safety requirements
- Maintain strong relationships with owners guests and community stakeholders
- Ensure all products and services meet or exceed guest expectations
- Stay visible across the hotel address guest feedback and champion the brands service culture
- Partner with Sales & Marketing to grow top-line revenue and market share
- Participate in revenue meetings forecasting pricing strategies and sales activities
- Oversee operational budgets P&L forecasting cost control and capital planning
- Identify opportunities to improve profitability and operational productivity
- Recruit develop and retain a high-performing Rooms and F&B leadership team
- Foster a culture of engagement inclusion accountability and recognition
- Ensure training development and performance management processes are executed
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
