International Customer Service BAE (HC)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The International Customer Service BAE is responsible for delivering high-quality customer service through inbound calls emails and digital chat channels. This frontline role is focused on resolving customer enquiries providing accurate information and ensuring a positive customer experience that aligns with the campaigns values and service standards.

Key Responsibilities:

Handle inbound interactions in a professional and friendly manner
Resolve customer enquiries complaints and requests efficiently and accurately
Follow campaign client and internal procedures at all times
Meet individual and team performance targets including quality productivity and attendance
Accurately capture and update customer information on CRM systems
Escalate complex or unresolved issues according to agreed processes
Maintain a high standard of customer care and brand representation
Participate in training coaching sessions and team meetings
Adhere to compliance data protection and confidentiality requirements

Requirements

2 - 3 years BPO experience (Essential)
Medical experience (Advantageous)
History of dealing with vulnerable customers (Essential)
Chat experience (Critical)
Strong verbal and written communication skills
Ability to handle difficult conversations with professionalism
Basic computer literacy and ability to learn new systems quickly
Strong attention to detail and accuracy

Required Skills:

2 - 3 years BPO experience (Essential) Medical experience (Advantageous) History of dealing with vulnerable customers (Essential) Chat experience (Critical) Strong verbal and written communication skills Ability to handle difficult conversations with professionalism Basic computer literacy and ability to learn new systems quickly Strong attention to detail and accuracy