Operations Analyst

Position Description:

The Space Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work build and operate bespoke technically complex mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies agile delivery processes and our deep expertise across the breadth of space defence intelligence aerospace and maritime all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

CGI are looking to hire an Operations Analyst to play a critical and highly proactive role in maintaining the stability reliability security and overall performance of the BOREALIS operational environments.

Due to the highly secure nature of the project this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). This position will be a hybrid position with travel to Leatherhead one day per week as well as occasional travel to provide onsite operational support when required.

Your future duties and responsibilities:

The Borealis programme is looking for a proactive and hardworking individual to join the Borealis Team to undertake the following:

Proactively identify manage and resolve operational and functional incidents escalating where necessary to ensure timely resolution.
Develop maintain and improve playbooks to support incident response and operational procedures.
Monitor and analyse system performance using monitoring tools.
Provide out-of-hours support as part of an on-call rotation to ensure critical issues are resolved.

Required qualifications to be successful in this role:

Essential:
Knowledge and practical experience with Linux based systems administration;
Understanding of AWS (Amazon Web Services) including operational management of cloud resources;
Experience in incident management and providing first line support;
Ability to create and maintain operational procedures;
Familiarity with monitoring tools such as Kibana and Grafana or similar.

Desirable:
Agile
Atlassian Confluence
Gitlab
Grafana
Kibana

Skills:

• Change Management
• Incident Response
• Linux
• Cloud Computing

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.