Financial Inclusion Apprentice

Were pleased to offer an exciting opportunity for a Financial Inclusion Apprentice to join our Finance directorate on a Fixed-Term basis. This role is perfect for someone who wants to develop a career in housing income welfare benefits and tenancy sustainment while gaining handson experience and working towards a recognised qualification.

As a Financial Inclusion Apprentice youll support tenants with essential advice and guidance help customers navigate welfare benefits and play an important part in promoting financial wellbeing across our communities. If youre motivated curious and passionate about helping people this could be the ideal first step into a rewarding career.

Please note this is a Fixed-Term Contract ending 1st June 2027.

What youll be doing

• Supporting customers to understand their welfare benefit entitlements and providing clear accessible guidance.
• Maintaining accurate records and handling sensitive information in line with legislation and GDPR.
• Calculating and checking benefit awards including UC Housing Benefit and Council Tax Support.
• Helping customers maximise their income and navigate changes in circumstances that affect their benefits.
• Working collaboratively with colleagues and external partners to support tenancy sustainment and customer wellbeing.
• Contributing to service improvements and developing your knowledge and skills throughout the apprenticeship.

What were looking for

• A good level of numeracy and literacy.
• A genuine desire to learn about housing rents welfare benefits and financial inclusion.
• Strong communication and interpersonal skills with the ability to adapt your approach to different customer needs.
• Good IT skills and confidence maintaining accurate records.
• A supportive considerate approach especially when working with customers experiencing hardship or vulnerability.
• Willingness to work towards a relevant qualification and take responsibility for your own learning and development.
• Reliability good attendance and the ability to complete tasks to agreed timescales.
• A teamfocused attitude and willingness to share learning with colleagues.

Why this role matters

You will play an important role in supporting customers during challenging times helping them access the financial support they need and contributing to tenancy sustainment. This apprenticeship offers handson experience professional development and the chance to make a meaningful difference every day.

If youre looking for a role with purpose where youll be supported to grow and develop wed love to receive your application.

Application Deadline - Sunday 29th March

Please note the above date is subject to change and the advert may be closed early dependent on applications received. If you are interested in applying dont wait!

Why join us

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity Paternity Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental optical therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14000 properties providing homes for more than 29000 people in Wythenshawe South Manchester.

We are committed to investing in the health wellbeing and development of colleagues who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1100 new homes over the next five years with 195m estimated investment leaving a lasting legacy in our communities.

Wythenshawe Community Housing Group (WCHG) manages almost 14000 properties providing homes for more than 29000 people in Wythenshawe South Manchester.

Awarded Investors in People Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK three years running since 2019 WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1100 new homes over the next five years with 195m estimated investment leaving a lasting legacy in our communities.