Badging Coordinator

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• Greet and direct all client employees and guests
• Provide professional first impression to employees and guests
• Partner with client internal and external teams to coordinate building access as appropriate
• Learn utilize and maintain in-depth knowledge of the Lenel badging system and all badging processes
• Ensure that all complaints questions concerns and suggestions from associates or guests are addressed and conducts a follow-up if needed
• Cultivate relationships with associates to better understand their requirements and improve clients ability to address them
• Provide high touch support to associates in the workplace specifically in lobbies and other high traffic areas; this includes providing associates with tools support and information about the building(s)
• Regularly assess space readiness; ensuring lobby areas are welcoming safe and ready for occupancy
• Ensure complaints questions concerns and suggestions from associates and guests are adequately addressed
• Manage card access requests approve process and ship access cards to employees across the enterprise
• Create and assign badge access levels
• Create and disseminate badge audits reports and metrics
• Perform service troubleshooting and basic vendor coordination for service calls
• Handle invoicing alarm permits false alarm audits
• Manage response plans
• Manage intrusion alarm system code requests

• High school diploma or equivalent
• Prior professional or educational (internship or volunteer) administrative or direct customer service experience
• Excellent oral and written communication skills; able to correspond and interact with individuals at all levels in the organization
• Organizational skills; detail-oriented self-starter with exceptional organizational skills
• Problem-solving skills; ability to act or respond with minimal information
• Demonstrate a high degree of integrity accountability character and strong work ethic
• Ability to multitask and organize with competing demands for priority

• Prior access control or security badging/identification system experience

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our companys 401(k)plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.