Order to Cash Project Manager

The Opportunity: We are seeking an Order to Cash (OTC) Project Manager to support and strengthen back-office operations within a complex multi-location service environment. This role focuses on managing and optimizing the end-to-end OTC lifecycle across distributed locations ensuring effective coordination between finance operations and IT teams.

The ideal candidate brings a strong background in traditional OTC processes (billing accounts receivable collections and cash application) and experience managing projects that support complex revenue models involving multiple stakeholders funding sources and operational entities.

• Role: Order to Cash (OTC) Project Manager
• Experience: 68 Years
• Work Location: Remote (Preference for candidates located near Novi MI with occasional onsite availability)
• Project Duration: Contract
  

• Coordinate with OTC team leaders process owners and key users to address operational challenges across multiple locations
• Serve as a liaison between business stakeholders and IT teams supporting ERP billing CRM and related financial systems
• Oversee enhancements and system updates related to OTC processes ensuring compliance with financial tax and regulatory requirements
• Translate business requirements into clear technical requirements for system enhancements and process improvements
• Act as the subject matter expert for initiatives impacting OTC processes including new programs pricing models and payment methods
• Support governance and standardization of core OTC activities including order/enrollment capture billing invoicing funding management cash application and reconciliation

• Develop project plans coordinate cross-functional teams and manage timelines and deliverables
• Document process changes and establish governance structures including roles and responsibilities
• Identify opportunities for operational improvement including automation and process optimization
• Coordinate with IT and other project managers to align dependencies across related initiatives (finance systems CRM operational platforms)
• Provide regular project updates and progress reporting to stakeholders and leadership
• Drive change management efforts including stakeholder communication training and adoption of new processes
• Implement and monitor KPIs to track process performance and ensure data integrity across the OTC lifecycle

• Bachelors degree in Business Administration Finance Accounting Information Systems or a related field
• 68 years of experience in Project Management or Process Ownership roles with strong exposure to Order to Cash or revenue cycle operations
• Experience managing cross-functional projects involving finance operations and IT teams
• Strong understanding of OTC processes including billing collections cash application and revenue management
• Experience working with enterprise systems supporting finance and operations (ERP CRM billing platforms workflow systems)
• Excellent communication and stakeholder management skills with the ability to translate business needs into technical requirements
• Strong analytical and problem-solving abilities with a focus on process improvement and operational efficiency
• Proficiency with project management tools such as MS Project Jira Azure DevOps Smartsheet and standard productivity tools

• Experience supporting education-related revenue models (K-12 higher education training programs) or other environments with complex funding structures
• Experience in multi-site or multi-unit service environments with distributed operational processes
• Familiarity with managing programs involving grants sponsorships financial aid or third-party funding models
• Experience implementing automation or process optimization initiatives (including RPA opportunities)
• Background working in matrixed organizations with centralized and decentralized operational processes
• Familiarity with change management practices including stakeholder engagement communications and training

Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations please contact us at

Technologent is a Global Provider of Edge-to-Edge Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure business continuity data protection service automation and orchestration continuous intelligence monitoring connectivity collaboration and cybersecurity. These practices are supported by our professional services digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs we enable your organization to be more agile responsive and competitive. Technologent empowers your company to ascend to the next level in IT.

Headquartered in Irvine CA Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent organizations benefit from the highest caliber of professionals committed to delivering exceptional business outcomes backed by unmatched service and support