Loan Servicer II

Company Summary

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come with the attention and service that only a locally owned independent community bank can provide.

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork integrity respect open communication and honoring our commitments to each other serve as our compass driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

THIS POSITION WILL BE LOCATED IN CENTRAL VA WITH FLEXIBILITY TO WORK FROM HOME ON A HYBRID SCHEDULE

Position Description

This position requires an intermediate to advanced understanding of loan products and in-depth loan industry experience and the ability to handle complex maintenance and service activities. This position supports our customers loan servicing needs and contributes to the development and improvement of all processes as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience using strong communication and diplomacy skills while simultaneously managing a variety of standard loan servicing activities.

Responsibilities:

Basic understanding of loan documentation and the ability to apply language to system entries

Perform intermediate to advanced loan maintenance code corrections and/or changes reversals and reapplication of payments

Perform manual interest accrual calculations

Perform loan boarding to core operating systems with accuracy

Process system conversions (i.e.: construction to permanent loan)

Participate in the production year-end regulatory tax reporting and corrective reporting

Perform loan document quality assurance functions

Perform loan boarding quality assurance activities

Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations

Add escrow records/build escrow screens on loans when appropriate

Perform insurance monitoring tracking and force placement activities

Process escrow disbursements and analysis according to bank procedures

Perform collateral maintenance activities including recording filing releasing etc.

Perform credit bureau reporting and correction functions

Report and maintain loan document exceptions

Ability to work effectively with minimal supervision and be a team player

Responds to or to requests from customers and other Bank personnel within given time frames and within established policy

Supports other teammates within the team

Understanding assigned process and procedures as it relates to the job task

Adhere to all applicable laws and regulations governing bank operations including compliance with the Banks BSA/AML Policy and Procedures

Ensure excellent service is provided to our internal partners and customers

Identifies and resolves issues within assigned functions

Performs all other job duties as assigned

Provide a high degree of professionalism and confidentiality in handling and having access to sensitive information.

Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities

Comply with dual control standards as required

Ensure daily production goals are met and maintain quality

Participate on assigned projects

Participate in procedure development and updates

Support the functions outlined in the Loan Operations Servicer I.

Understanding assigned process and procedures as it relates to the job task

Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.

Takes accountability for entire process from receipt of work to resolution and closure.

Provide recommendations on areas of opportunities

Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries

Ensure daily production goals are met and maintain quality

Participate on assigned projects

Perform research with regard to complex loan and general ledger accounts

Manage complex syndication participation and SWAP transactions

Perform complex manual system updates form generation and billing schedules

Assist with SBA Federal Reserve Bank and FHLB pledging reporting activities

Handle customer requests

Requirements:

• High School diploma or equivalent required.
• Minimum 3 years loan servicing experience or 3 years of operations or related experience
• Banking accounting or finance experience required

Knowledge & Skills:

• Advanced experience with MS Office Suite
• Ability to apply critical thinking and solve problems
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible able to adapt to change
• Ability to handle tasks meet deadlines and prioritize multiple assignments
• Experience with loan operations processes
• Familiar with complex loan documents and concepts internal and external customers and prioritizes delivery of excellent experience using strong communication and diplomacy skills while simultaneously managing a variety of standard loan servicing activities.