Manager, DCL Program Delivery & Communications

The Manager DCL Program Delivery & Communicationsdrives executive level communication strategic storytelling program coordination and stakeholder engagement for the Digital Customer Leader (DCL) program. It shapes compelling narratives for senior audiences and ensures consistent aligned communication across the organization. The role also manages governance forums facilitates alignment across global segments and supports change enablement activities that drive awareness and adoption.

Position Responsibilities:

Communications & Storytelling

• Support the development ofstrategic narratives for Leadership.

• Convert complex program insights into clear persuasive stories that influence decisionmaking.

• Craft communication materials that drive awareness alignment and engagement across global segments.

Program & Stakeholder Management

• Coordinate globalexecutivemeetings: manage agendascoordinate the preparation ofstrategic materials and ensure leaders are aligned on priorities risks and progress.

• Support weekly segmentled alignment sessions to address blockersmaintainmomentum and escalate issues where needed.

• Partner with global and segment teams to gather perspectives input and context to informprogrammaterials.

• Ensure seamless management and timelines for key deliverables across the program including reporting packages ELT pre-readcontentand meeting timing

Program Execution & Support

• Support the execution of the DCL strategy through strategic planning governance preparation andmaintainingcross functionalalignment.

• Help improve communication processes content templates and collaboration workflows to increase efficiency.

• Strong analytical capability with the ability to interpret KPIs and metrics translate insights into business value and articulate implications for decisionmaking.

Change Enablement & Adoption

• Partner with change enablement to support adoption campaigns communications strategies and stakeholder engagement efforts.

• Drive awareness of key milestones achievements and success stories across the DCL program.

Required Qualifications:

• Exceptional communication writing and storytelling skills with experience shaping content for executives or board-level audiences.

• Degree in Business Communications or other relevant post-secondary education preferred

• 2 years Program delivery or Portfolio oversight experience preferably in the financial services wealth management or insurance industry

• Background in communications program management change enablement or digital transformation.

• Proven ability to influence and engage stakeholders in a global matrixed environment.

• Strong organization and ability to manage multiple concurrent priorities and tight deadlines.

• Proficiency in Microsoft Office suite

• Experience working on large scale digital transformation programs will be a big plus preferably with a dynamic global team

• High emotional intelligence relationship-building skills and a bias toward action.

• Executive ready presence

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.