Field Specialist
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you customerfocused and passionate about field execution and operational excellence
Do you enjoy working closely with customers and crossfunctional teams to deliver valuedriven chemical solutions in upstream operations
Partnering with the Best
Baker Hughes is a global energy technology leader supporting customers across the energy value chain. Our teams collaborate closely with customers to deliver innovative reliable and safe chemical solutions that enhance performance efficiency and sustainability. We are committed to operational excellence safety and continuous improvement.
Fueling Your Passion
As a Field Specialist Upstream Chemicals you will support account performance and field execution by working directly with customers and internal teams. You will help implement chemical treatment programs coordinate field activities troubleshoot operational issues and communicate value delivered through services. This role plays a key part in ensuring consistent service quality contract compliance and customer satisfaction.
Key Responsibilities
Account Management & Customer Support
- Support accountlevel activities including field performance tracking service requests and product usage monitoring.
- Provide highquality customer service and maintain regular communication with customer representatives.
- Support indirect upselling by identifying improvement opportunities and highlighting value delivered through programs.
- Contribute to value creation by documenting performance cost savings and operational benefits.
Field Operations & Team Coordination
- Oversee and guide Field Specialists assigned to the account ensuring consistent service quality and adherence to procedures.
- Ensure proper execution of chemical treatment programs sampling system audits and troubleshooting.
- Assist in implementing changes to products processes and procedures as required by operational updates.
Planning Reporting & Documentation
- Develop an annual operational plan for the departments activities within assigned accounts.
- Generate technical and service performance reports for internal and customer review.
- Communicate program needs project approaches and outcomes clearly to stakeholders.
- Ensure standardized project processes are followed while applying judgment within established frameworks.
Collaboration & Compliance
- Work with internal stakeholders including senior business leaders to support account strategy and program improvement.
- Implement updated processes and procedures defined by other functional teams.
- Operate within predefined contracts and frameworks with some flexibility to recommend modifications as needed.
- Maintain compliance with safety regulatory and company operational standards.
Qualifications
- Bachelors degree in Chemistry Chemical Engineering Petroleum Engineering or a related field (or equivalent experience).
- Experience in upstream chemical applications production chemicals or field operations preferred.
- Strong communication organizational and customermanagement skills.
- Ability to troubleshoot operational issues and recommend solutions.
- Ability to work independently and collaborate across diverse customer and internal teams.
- Understanding of standard operational processes reporting and field safety practices.
Work Environment
- Fieldbased role with regular onsite visits to customer locations.
- May require travel within the assigned region.
- May involve extended hours or shiftbased responsibilities depending on operational needs.
- Requires adherence to all safety protocols and field standards.
What We Offer
- Competitive compensation and benefits package.
- Professional development and training opportunities.
- Supportive safetyfocused and collaborative work culture.
- Programs designed to support employee wellbeing and longterm career growth.
You will be eligible to participate in Company-sponsored benefit programs including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections base salary level and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package which can be found here and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Senior Specialist - Field Svc Ops - UCRequired Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Baker Hughes (NYSE: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and with operations in over 120 countries, our innovative technologies and services are taking energy forward – making it sa ... View more
