Service Coordinator

Oxfordshire - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Administrative Support

Job Summary

Service Coordinator

Bandet Way Thame (Office Based)

Permanent Monday - Friday 8.30am - 5.00pm

Salary up to 28000 depending on previous experience

26 days annual leave plus bank holidays Comprehensive Pension Scheme Private Medical Insurance Life Assurance and much more!

We are seeking a highly organised and proactive Service Coordinator to join our team.

In this role you will coordinate the activities of our service engineers to ensure we meet customer needs and uphold our contractual obligations.

You will also provide essential administrative support to keep the service office running smoothly and efficiently.

What you will be doing.

Plan and schedule customer visits for service engineers including preventative maintenance (PPM) and breakdown visits.
Arrange and dispatch parts and spares required for engineer visits.
Prepare and issue risk assessments and method statements.
Handle customer queries providing support or directing to the appropriate team member.
Send customer feedback emails with service reports and review reports for further actions.
Raise and submit quotes to customers and maintain the quote log.
Monitor and resolve issues on the credit control spreadsheet to clear accounts.
Provide support to the Service team and when required other departments within the company.

Qualifications :

What we are looking for

Essential:

Previous experience in a customer-facing role.
Computer literate with confidence learning new systems
Strong attention to detail
Confident professional communication skills
A team player who is proactive and self-motivated
The ability to prioritise and meet deadlines

Preferred:

Experience with Google Workspace (Gmail Docs Sheets).
Experience working with CRM systems.

This is an excellent opportunity to be part of a dynamic and supportive team where your organisational skills and attention to detail will directly contribute to delivering exceptional service to our customers.

Additional Information :

What we can offer you

We offer a comprehensive package designed to support your health finances and life outside work. Youll receive 26 days holiday plus bank holidays with the flexibility to buy or sell additional leave along with private healthcare (currently with Bupa) and the option to add family members.

A dental plan provides cover or cashback on treatments and all employees benefit from enhanced family-friendly policies including 13 weeks full maternity / primary carer pay from day one (increasing with service) two weeks full paternity / co-parental pay and adoption leave with 13 weeks full parental pay and two weeks co-parental pay from the start of employment.

We also support colleagues with caring responsibilities through flexible working options such as remote work adjusted hours and paid or unpaid leave where needed.

To help you stay active and well youll have access to discounted gym memberships.

In addition every employee receives one paid volunteering day each year to give back to causes that matter to them.

From a financial perspective we provide a market-leading benefits package including:

A 10% employer pension contribution each month (doubling your own 5% contribution)
The option to buy company shares at preferential rates
Salary sacrifice schemes to support everyday savings
Life insurance worth four times your salary paid to your nominated beneficiaries
Income protection for up to five years at up to 60% of your salary plus a lump sum of twice your salary if youre unable to return to work

Together these benefits are designed to give you security flexibility and support at every stage of your career and personal life.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

Employment Type :

Full-time

Service CoordinatorBandet Way Thame (Office Based)Permanent Monday - Friday 8.30am - 5.00pmSalary up to 28000 depending on previous experience26 days annual leave plus bank holidays Comprehensive Pension Scheme Private Medical Insurance Life Assurance and much more!We are seeking a highly organi...