Restaurant Manager Mediterranean Raffles The Red Sea
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Operational Supervision & Quality Assurance:
- Oversee the daily operations of the Mediterranean restaurant ensuring a seamless intuitive and refined service experience in alignment with Raffles standards of excellence.
- Ensure the restaurant environment reflects the rich heritage and multicultural identity of Mediterranean cuisine blending elegance with vibrant authenticity in ambiance presentation and service flow.
- Conduct daily briefings and meticulous inspections to ensure consistency in food quality service rituals cleanliness and attention to detail.
- Maintain strict control of inventory sourcing and cost management ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.
- Ensure full compliance with HACCP standards local regulations and Raffles operational policies.
Guest Experience & Service Excellence:
- Curate a soulful and immersive Mediterranean dining journey where each guest experience is personalized memorable and emotionally engaging.
- Bring dishes to life through storytelling sharing the heritage cultural influences and inspirations behind each offering reflecting the Mediterraneans diverse culinary identity.
- Anticipate guest needs with intuition and grace ensuring seamless service delivery that feels both effortless and bespoke.
- Handle guest feedback and service recovery with empathy discretion and a commitment to turning moments into lasting impressions.
- Build meaningful relationships with guests recognizing preferences and creating a sense of belonging that encourages return visits.
Team Leadership & Development:
- Lead and inspire a team of Heartists fostering a culture of passion pride and excellence in every interaction.
- Coach and develop team members on service artistry Mediterranean cuisine knowledge and personalized guest engagement.
- Embed Raffles service culture through continuous training storytelling and role modeling of brand values.
- Ensure high standards of grooming professionalism and emotional intelligence within the team.
- Support talent development succession planning and the growth of future leaders within the Raffles family.
Financial Performance & Commercial Focus:
- Drive revenue growth through strategic upselling promotions and optimization of average check value.
- Monitor financial performance including revenue labor costs and cost of sales ensuring alignment with budget targets.
- Prepare forecasts analyze trends and implement action plans to improve profitability.
- Collaborate with marketing and events teams to promote the Mediterranean restaurant through campaigns activations and partnerships.
- Ensure accurate billing cash handling and compliance with financial procedures.
Brand Culture & Pre-Opening Excellence:
- Bring to life the spirit of Raffles through the restaurant concept blending timeless elegance with the vibrant soul of Mediterranean cuisine.
- Support pre-opening initiatives including recruitment onboarding training programs and the creation of bespoke service rituals.
- Contribute to the development of SOPs guest journey mapping and service choreography aligned with Raffles standards.
- Champion a culture of belonging creativity and excellence where every team member contributes to creating magic.
- Collaborate cross-functionally to ensure a seamless and elevated guest journey across all touchpoints.
Health Safety & Compliance:
- Ensure adherence to all health safety and hygiene standards in line with local regulations and company policies.
- Conduct regular audits and ensure corrective actions are implemented promptly.
- Promote a safe working environment for colleagues and guests at all times.
Qualifications :
Qualifications & Experience:
- Bachelors degree or diploma in Hospitality Management Food & Beverage or a related field.
- Minimum 35 years of experience in a luxury hotel or high-end restaurant with exposure to Mediterranean cuisine preferred.
- Strong understanding of luxury service standards and guest engagement.
- Pre-opening experience is highly advantageous.
Competencies:
- Inspirational leadership with a passion for people development
- Deep appreciation for Mediterranean cuisine and cultural storytelling
- Exceptional communication and interpersonal skills
- Strong commercial awareness and financial acumen
- Attention to detail with a commitment to excellence
- Emotional intelligence and ability to create meaningful guest connections
Additional Information :
- Strong understanding of Raffles & Fairmont service culture and emotional luxury philosophy.
- A proactive and anticipatory approach to guest service ensuring every moment is meaningful and memorable.
- Impeccable grooming and personal presentation aligned with ultra-luxury standards.
- Flexibility to work shifts including weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Hospitality Experience
- Cost Management
- Assistant Manager Experience
- Management Experience
- Profit & Loss
- Computer Literacy
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
