Assistant Manager, Front Office (INSPIRE Participant Leadership Development Program) 18 month contract

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Assistant Manager Front Office (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest clients and colleagues every day.

What does INSPIRE offer you

During a 18-month period you gain valuable leadership experience as an Assistant Manager in our Front Office department.

Program features:

• A Peer Ambassador helps you settle into your role your responsibilities and life as a hospitality professional
• A Mentor guides your progress allowing you to learn by example
• A Property Project provides you with the opportunity to shine showcasing your skillset and innovative attributes
• You can see a clear path to continuous improvement through ongoing feedback. Checkpoints with your leadership team ensuring you thrive in your program

About the Front Office Inspire position: Where Hospitality Begins.

We are the first smiles guests see and the last goodbye they remember. From seamless check-ins to personalized service we create effortless luxury at every touchpoint. Reporting to the Director Front Office.

Key Responsibilities

• Operations & Guest Services

• Assist the FOM in executing departmental goals including guest satisfaction loyalty program enrollment and management upsell revenues and colleague engagement.
• Lead and coach colleagues to provide luxury guest service ensuring personalized and memorable experiences.
• Conducts training coaching and assessments on Fairmont Accor and LQA service standards and fosters a culture of engaging personalized service in the department.
• Serve as the first point of contact for escalations identifying and resolving guest concerns urgently either in person or in writing.
• Manage and oversee arrivals and departures to ensure smooth operations and the highest level of guest satisfaction.
• Take an active role in day-to-day Front Office operations ensuring a seamless guest experience.
• Meet and greet VIP guests escort them to their rooms and follow up to ensure their comfort throughout their stay.

• Leadership

• Act as Manager on Duty serving as a resource and support to all departments to ensure the smooth overall operation of the hotel in the absence of Department Heads and other Managers.
• Manage train develop and motivate all colleagues reporting to this position to enhance performance and guest satisfaction.
• Develop implement and maintain an upsell incentive program to motivate employees and maximize hotel revenue.
• Provide training and guidance on the ALL-loyalty program including enrollment perfect arrival standards daily reconciliation/audit and colleague engagement.
• Effectively interpret and enforce the Collective Bargaining Agreement to maintain a fair and effective work environment.
• Foster a positive and collaborative culture to achieve superior colleague satisfaction as measured in the annual Employee Engagement Survey.

• Administrative & Financial Responsibilities

• Ensure effective blocking and inventory management for room assignments and reservations.
• Support in monitoring hotel policies and standard operating procedures to ensure adherence across departments.
• Assist in preparing daily reports forecasts and occupancy summaries.
• Ensure proper cash handling billing and reconciliation procedures.
• Actively participate in daily Hotel and Service Recovery meetings.

• Safety Compliance & Emergency Response

• Actively promote a safe work environment and ensure all Front Office colleagues are knowledgeable about emergency procedures.
• Serve as a member of the Emergency Response Team ensuring the hotels emergency protocols are followed.
• Ensure compliance with health safety and security standards at all times.

• Carry out any other duties and responsibilities as assigned by hotel management.

Qualifications :

What will you bring to this role

We are searching for passionate driven individuals who are eager to grow into future hospitality leaders. Ideal candidates possess:

• Hospitality Experience: Minimum of 2 years of experience in Rooms Division with a strong foundation in Front Office operating systems.
• Leadership Potential: Previous supervisory experience and a strong desire to develop as a leader.
  • Proven leadership experience in training mentoring and developing teams while driving innovation and best practices.
  • Demonstrated ability to professionally address and resolve complex challenges across all levels.
• Education: A post-secondary degree in Hospitality or Business is an asset but all disciplines are welcome.
• Adaptability & Drive: Thrives in fast-paced environments embraces learning and stays committed to growth. 
  • Willingness to work flexible hours including shift work weekends and public holidays as required. 
  • Highly organized adaptable and able to thrive under pressure in a fast-paced dynamic environment.
• Communication & People Skills: A natural ability to connect with teams guests and leadership.
  • Excellent verbal and written communication skills.
  • Committed to fostering an open engaging and trusting work environment that aligns with the companys mission brand promise and values.
• Goal-Oriented Mindset: Motivated to take on challenges drive results and make an impact. 
  • Passion for delivering exceptional guest experiences with a strong focus on quality and attention to detail.
  • Strong relationship-building skills with the ability to foster teamwork and lead effectively within a unionized setting.

Due to the cyclical nature of the hospitality industry team members must be adaptable to varying work schedules including holidays weekends and alternate shifts based on business needs.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health paramedical dental vision life and disability coverage for eligible employees. Company-matched pension plan as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Remote Work :

No

Employment Type :

Full-time