Assistant Front Office Manager
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Job Location:
Sydney Olympic Park - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Front Office Manager youll play a key role in the day-to-day leadership of our Front Office team. This is a hands-on position where youll lead from the front delivering exceptional guest experiences while supporting team performance and operational excellence.
Key responsibilities include:
- Support the Front Office Manager in leading daily operations
- Evaluate guest satisfaction monitor trends and drive the continuous improvement of our team and processes.
- Oversee all guest arrivals and departures ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Ensure accuracy of data and reporting.
- Oversee lobby services (including valet parking and porter services) ensuring guest arrival and departure experiences are seamless.
- Liaise daily with our Reservations Team.
- Manage customer relations ensuring truly memorable experiences are delivered for our guests.
Qualifications :
- Previous experience in a similar role within a high-volume hotel environment
- A proven ability to elevate guest experiences and create memorable moments.
- Deep understanding and practical application of Front Office standards and procedures.
- Authentic customer service interpersonal and communication skills.
- Impeccable grooming and presentation standards.
- Experience in Opera PMS is highly desirable.
- Ability to work a range of shifts inclusive of days nights and weekends.
- Unlimited work rights in Australia.
Additional Information :
Why Join Us
- Be part of a collaborative multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits discounts and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydneys most exciting hospitality precincts.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
