Global Key Account Manager

SUMMARY

Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies coordinates cross-regional activities and ensures high levels of customer satisfaction and service delivery

JOB FUNCTIONS

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contacts coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements contracts and commercial relationships with assigned accounts.
• Monitor account performance against KPIs service level agreements financial targets and customer satisfaction metrics.  
• Lead regular business reviews performance reviews business development meetings etc
• Ensure timely delivery of reports invoices & communications while monitoring revenue trends and DSO
•  Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends regulatory developments and competitor activity impacting the account.
• Promote the SGS brand capabilities and integrity while ensuring compliance with SGS policies safety standards and Code of Integrity. 
• Performs other duties as assigned.

Qualifications :

EDUCATION AND EXPERIENCE

Required:

• Bachelors degree or equivalent educational background in Analytical Sciences Engineering and Business relevant education AND
• Minimum of 5 year experience in account management customer services or other relevant experience for the position with successful track record AND
• Minimum of 3 year experience in the TIC industry for the relevant business unit AND
• Experience in international / multi-cultural environments

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English Advanced required Other language skills are a plus
• Strong account management negotiation and relationship building skills
• Strong leadership skills with excellent communication and presentation skills
• Computer Skills: - Proficient in Microsoft suite (Word Excel Access Power Point and Outlook) required.  Computer literacy (creating filing saving/uploading searching backup etc.).
• Experience using Salesforce for pipeline management forecasting and client relationship tracking
• Self-driven results oriented and able to work independently in a fast paced environment.   
• Strong problem-solving and organizational skills. 

TRAVEL

• Travels up to 40-50% of time. Some travel might be international.

Additional Information :

Compensation

The expected salary range for this position is $100000-$140000 per year base. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills experience and qualifications.

Our Benefits

We care about your total well-being and will support you with the following subject to your location and role.

• Health: Medical dental and vision insurance life insurance employee assistance programs.
• Wealth: In addition to base pay we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses virtual and classroom development experiences tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws we provide clear and equitable compensation information for all applicants.

Position anticipated to close May 11 2026.

Additional information

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a callback.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

Yes

Employment Type :

Full-time