Teamlead Customer Success Management (all genders)
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Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Mission
Are you ready to redefine how businesses experience success in the energy and emobility sector
Apply now and become ourTeamlead Customer Success Management (all genders) at reev.
reev is the leading B2B platform for charging infrastructure and energy management in the semipublic sector. With over 7000 customers across Europe we empower businesses to operate smart and sustainable charging solutions. To achieve our vision of an integrated energy future were looking for a strategic and resultsdriven leader who ensures our customers continuously create measurable value from our platform.
As Teamlead Customer Success Management you will be responsible for the strategic direction of how reev engages retains and expands its customer base. You will lead a talented team shape how AI and automation elevate Customer Success across our markets and position reev as an integrated energy partner for our clients.
In this role you will:
Apply now and become ourTeamlead Customer Success Management (all genders) at reev.
reev is the leading B2B platform for charging infrastructure and energy management in the semipublic sector. With over 7000 customers across Europe we empower businesses to operate smart and sustainable charging solutions. To achieve our vision of an integrated energy future were looking for a strategic and resultsdriven leader who ensures our customers continuously create measurable value from our platform.
As Teamlead Customer Success Management you will be responsible for the strategic direction of how reev engages retains and expands its customer base. You will lead a talented team shape how AI and automation elevate Customer Success across our markets and position reev as an integrated energy partner for our clients.
In this role you will:
- Own the Net Revenue Retention (NRR) metric driving growth through expansion upselling and crossselling across our product portfolio.
- Ensure every customer realises longterm value from reev from onboarding to product adoption and continuous usage growth.
- Steer customer transformation from charging infrastructure management towards integrated energy management ensuring consistent messaging and activation strategies in collaboration with Brand and Product.
- Lead and develop a team of Customer Success Managers and Key Account Managers fostering a culture of ownership collaboration and customercentric excellence.
- Lead the introduction of AIdriven automation to identify customer signals optimise engagement and scale communication across markets.
- Ensure crossfunctional alignment between CSM Product Sales and Data to deliver actionable insights and continuously evolve our platform experience.
What you bring along
- You have 35 years of experience in a B2B Customer Success Account Management or similar customerfacing role within a SaaS or platform environment ideally in a highgrowth or techdriven company.
- You are confident operating at both strategic and operational levels from defining processes and KPIs to coaching your team.
- You bring a strong data and AI affinity leveraging analytics and automation to make scalable measurable decisions.
- You have a solid grasp of Customer Success models lifecycle communication and productled growth mechanics.
- You communicate fluently in German and English; additional European languages are a plus.
- You combine entrepreneurial thinking integrity and a genuine drive to create impact and build something that lasts.
What you can expect from us
Culture @ reev
We foster a strong performance culture built on clear goals ownership and trust. Monthly team events and regular visits between our offices in Munich and Zagreb strengthen our team spirit and connection.
Working @ reev
Our office in Munich offers space for collaboration creativity and celebrating shared success. For this role we expect you to be onsite at least three days per week.
Benefits @ reev
We foster a strong performance culture built on clear goals ownership and trust. Monthly team events and regular visits between our offices in Munich and Zagreb strengthen our team spirit and connection.
Working @ reev
Our office in Munich offers space for collaboration creativity and celebrating shared success. For this role we expect you to be onsite at least three days per week.
Benefits @ reev
- 28 vacation days per year to recharge and refocus.
- Free access to the nilo platform with sessions led by psychologists or business coaches.
- JobRad a subsidised public transport ticket or an EGYM Wellpass membership you choose what fits best.
- An annual learning budget of 1000 plus internal development opportunities.
About us
Our team is based on an open diverse culture in which everyone is responsible for their own work. With us you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
About Company
Our team is based on an open, diverse culture in which everyone is responsible for their own work. With us, you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired ... View more
