Solution Onboarding Engineer

Geneva - Switzerland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Who Are We

Culture and Values Role We are looking for a FM Solution Onboarding Engineer to innovate win and grow with us on our SaaS Platform!

FM Solution Onboarding Engineer you will join the Solutions Onboarding team as part of the FM Solutions Readiness & Customer Operations and will notably oversee the onboarding of new customers onto our platform. The main focus will be on the strategic Saas-Platform migration and enforce the capacity of the team to accelerate and succeed with this major migration. Priority and focus of the FM Solution Onboarding Engineer are related to customer migration and onboarding activities for an efficient smooth (quality) and fast customer onboarding process in order to meet both FM Operations and customers objectives.

How youll contribute

Solution onboarding

o Work hand in hand with the project managers and act as the main technical point of contact for the implementation of customer projects on all customer related environments sandbox staging and production

o Set realistic deadlines and ensure all customer requirements are met within that period

o Coordinate/delegate and manage internal tasks with the associated internal departments (infrastructure network CAB etc.)

o Document and maintain the customers implementations for further references and updates.

o Participate in the full automation of all implementations across all production related environments; be part of the stakeholders to shape the future implementation tools.

o Assist the customer during UAT test phase assist other teams in troubleshooting an issue in staging and during hyper-care period in Production

Configuration control

o Implement configuration control checks to ensure projects adhere to guidelines and consistency between production related environments is maintained.

o Automate control check for faster feedback loop to project managers

o Controls configuration after solution upgrades to ensure non-regression.

Team collaboration

o Collaborate with the rest of the Solution Readiness team during the design to ensure ease of onboarding

o Provide continuous feedback to the Solution Readiness team on possible improvements.

Preferred Requirements:

Formal training in Computer Science or IT

Experience working with API technologies

Comfortable with writing documentation

A strong desire to work in a technical environment

Ability to work with teams in different geographical regions

Comfortable working with new ideas and refining them into business deliverables.

Extra awesome

Payment industry knowledge

SWIFT operations knowledge

Understanding of a SaaS operating environment

Knowledge of Agile methodology

Change Management and ITIL is a plus

AI Python and/or shell scripts for automation

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.

Required Experience:

Why Choose BottomlineAre you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team...