Release Coordinator

Position Type:

If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.

As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.

As a Release Coordinator you will be at the center of Medavies technology delivery coordinating and enabling the successful planning execution and review of IT releases. This role is responsible for ensuring releases are delivered in a controlled wellplanned and compliant manner with a strong focus on risk management stakeholder coordination and operational readiness.

Working closely with Technical Change Owners Change Managers and Release Managers you will champion adherence to Medavies Change and Release Management practices while supporting the smooth transition of services into production. As a key member of the IT Service Management team you will play a critical role in enabling stable reliable service delivery across the organization.

Key Responsibilities:

Release Coordination & Delivery

• Coordinate and support all phases of the release lifecycle from planning and preparation through deployment and postimplementation review.

• Develop and maintain detailed release deployment plans using input from multiple stakeholders and portfolio teams.

• Confirm that release activities milestones and deliverables are completed in alignment with approved schedules and release dates.

• Identify and manage dependencies priorities conflicts and risks associated with releases ensuring appropriate mitigation plans are in place.

Change & Risk Management Support

• Collaborate with business and IT stakeholders to assess the risk impact and benefits of changes and releases.

• Ensure releases comply with established Change and Release Management practices governance requirements and audit expectations.

• Support major technology initiatives including lifecycle refreshes application upgrades and modernization efforts from a release coordination perspective.

Operational Readiness & Execution

• Facilitate coordination and communication during technical deployments including activities that occur outside of core business hours.

• Provide coordination and support during highpriority service restoration activities related to major incidents or outages.

• Ensure operational readiness criteria are met prior to release into production.

Process & Continuous Improvement

• Maintain accurate documentation related to release processes plans and procedures.

• Identify opportunities to improve release coordination tooling and workflows contributing to continual service improvement initiatives.

Work Schedule & Availability

• This role may require afterhours and weekend work to support scheduled releases deployments and critical service restoration activities.

Required Qualifications

• Education: University degree or college diploma in Computer Science or similar program preferred; equivalent experience to be considered.

• Work Experience: 5 or more years of IT experience in service operations should have good understanding of technical infrastructure and application development.

• Language Skills: English written and spoken. French would be considered an asset.

Security Clearance: In conjunction with our contract with the Federal Government you will be required to have Reliability Status Clearance (Enhanced Level B).This includes Fingerprinting Criminal Record Check Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Core Competencies

• Communication:Clear confident verbal and written skills; adapts messaging to audience

• Organization & Execution:Strong planning skills; meets deadlines with persistence and energy

• Knowledge Application:Proactively improves processes and QA practices

• Teamwork:Collaborative receptive to feedback and committed to shared success

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Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge skills qualifications experience and education/ addition to Base Pay eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools including AI to assist in screening applications.

If you experience any technical issues throughout the application process please email: .