Senior Director Patient Services, Distribution and Field Reimbursement US

• Hub and affordability program: Assist with RFPs vendor selection contracting technology integration readiness activities and governance processes.
• Specialty pharmacy & distribution: Support execution of the SP/SD model including harmonized data and partner selection activities.
• FRM team build: Assist in implementing the FRM engagement model SOPs compliant documentation field tools/CRM training curricula and KPIs.
• Workflow integration: Execute compliant workflows across hub FRMs SPs/SDs payer teams and internal stakeholders.
• Data & analytics: Support implementation of data strategy reporting dashboards and data quality controls.
• Compliance foundation: Assist in compliance activities documentation standards approved content/scripts training and audit readiness.
• Launch readiness: Support simulations cutover planning playbooks and readiness procedures.

• Hub operations oversight: Assist with operational oversight of the hub program monitoring case quality staffing SLAs and escalation processes.
• Specialty pharmacy network operations: Coordinate with SP/SD partners on service and data KPIs operational issues and readiness.
• Affordability programs: Support consistent execution of copay and bridge programs.
• Data integrity & insights: Maintain reporting dashboards ensure data quality and provide operational insights.
• Continuous improvement: Support workflow and technology enhancements based on KPI trends.
• Expansion readiness: Assist with preparations for new indications and payer dynamics.

• 7-10 years of biotech/pharma experience with exposure to patient access services reimbursement and specialty distribution.
• Experience supporting patient services hub programs including vendor coordination technology integration and SLA/KPI execution.
• Knowledge of specialty distribution/pharmacy networks and related operational processes.
• Strong understanding of U.S. reimbursement benefit verification PA/appeals and affordability execution.
• Strong data acumen familiarity with CRM/aggregator/reporting tools and SP data.
• Knowledge of HIPAA OIG guidance and promotional standards.
• Strong communication vendor support and cross-functional coordination skills.

• On-site New Jersey USA

MoonLake Immunotherapeuticsis a clinical-stage biopharmaceutical company unlocking the potential of sonelokimab a novel investigational Nanobody for the treatment of the inflammatory disease to revolutionize outcomes for patients.

We continue to make significant progress in our Global Clinical Development Programs. The companys focus is on inflammatory diseases with a major unmet need including hidradenitis suppurativa and psoriatic arthritis conditions affecting millions of people worldwide with a large need for improved treatment options. MoonLake was founded in 2021 and is headquarted in Zug with hubs in Cambridge & Porto.

Further information is available at