Job Description: Delivery Manager

Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zetas services for assigned clients. This position is responsible for cross-functional coordination across Client Services Data TechOps and Engineering teams ensuring excellence in service delivery campaign operations and project execution. The Delivery Manager is expected to proactively manage resources risks scope communications and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality on time and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes tool adoption and communication
• Drive successful execution of projects campaigns and platform-related initiatives across the account

Essential Responsibilities

Client Delivery Leadership

• • Lead the execution of contracted services ensuring SLAs KPIs and scope commitments are met or
  • Manage service-based communications align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates project calls and postmortems for major initiatives or

Project Program Management

• Coordinate intake scoping and LOE documentation for all delivery-related
• Lead delivery of SOWs change requests onboarding campaign migrations and platform
• Track delivery milestones risks burn rates blockers and communicate project health
• Execute risk mitigation strategies raise red flags for financial or resource misalignment and ensure resource

Technical Issue Resolution Oversight

• Own triaging RCA documentation if any and client communication for all delivery-affecting issues (campaign errors data issues tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering TechOps and SMEs to resolve platform campaign and integration

Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs documentation standards and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients.

Required Skills Experience:

Service Delivery Management

• • 35 years of experience in delivery account operations or technical project management in a Martech agency or enterprise SaaS
  • Proven experience with end-to-end project management methodologies including Agile Waterfall and hybrid
  • Strong track record managing cross-functional teams project planning and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP) Salesforce Marketing Cloud (Omni Channel Marketing such as Email SMS Push ) Adobe Marketo Epsilon Harmony (Agility Harmony / PeopleCloud) Oracle Responsys Oracle Eloqua HubSpot Marketing Hub Mailchimp etc.
• Hands-on experience in managing the full campaign lifecycle: intake planning creative briefing setup QA approval deployment monitoring and post-campaign
• Proficiency with HTML/CSS for emails AMPscript Liquid or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate Click-through Rate (CTR) Bounce Rate Unsubscribes and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement Spam Testing and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g. native ESP dashboards Google Analytics integrations or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM GDPR).

Tool Proficiency

• Project Management: JIRA Smartsheet Confluence or
• Collaboration: SharePoint Microsoft Teams Slack Data C QA: SQL Excel (pivot tables lookups) BI tools (Tableau Power BI a plus).Documentation C Reporting: Google Suite MS Office (Word PowerPoint Excel).

Soft Skills Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented self-motivated and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley former CEO of Apple Inc and Pepsi-Cola the Company combines the industrys 3rd largest proprietary data set (2.4B identities) with Artificial Intelligence to unlock consumer intent personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform which powers end to end marketing programs for some of the worlds leading brands. With expertise encompassing all digital marketing channels Email Display Social Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race gender ancestry color religion sex age marital status sexual orientation gender identity national origin medical condition disability veterans status or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

ai-marketing-automation/