Retail Training Manager

Job Posting Title
Retail Training Manager

Job Description

JOIN Soarion Credit Union in 2026!!

We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!

Role:

The Retail Training Manager drives key initiatives that enhance retail effectiveness and employee engagement by leading the design and execution of the Retail Learning Plan. This role oversees the development of training programs across compliance technical skills sales leadership development and member partnership with Retail Leadership this position ensures training strategies align with organizational goals to improve employee performance deepen engagement and elevate the overall member experience.

Work Location:

This is an onsite position in San Antonio. Occasional remote work may be available with prior management approval.

What you will be doing:

• Leads and manages the Retail Training Team ensuring the successful delivery of training initiatives and a positive employee learning experience.
• Provides both strategic and tactical leadership aligning training resources and priorities with overall business objectives.
• Develops and executes the Retail Learning Plan including compliance technical sales leadership and soft skills training programs.
• Partners with Retail Leadership to support change management initiatives and drive continuous improvement across retail operations.
• Establishes and monitors training metrics KPIs and trends to evaluate effectiveness identify opportunities and improve outcomes.
• Analyzes training needs and manages the retail training budget to ensure effective allocation of resources.
• Designs and implements innovative learning strategies including instructor-led training eLearning workshops and blended learning solutions.
• Ensures consistency and quality in training delivery and content across the organization.
• Collaborates with key stakeholders to assess training needs and develop curriculum that aligns with business goals.
• Oversees the creation and maintenance of training materials job aids and internal communication channels.
• Evaluates training effectiveness through assessments reporting and performance analysis implementing improvements as needed.
• Ensures all training programs comply with Credit Union policies and applicable state and federal regulations.
• Facilitates training sessions in both in-person and virtual environments.
• Promotes employee engagement through interactive and learner-focused training experiences.
• Identifies and manages risks related to training compliance and business operations.
• Provides coaching mentorship and development to direct reports to foster a high-performing team.
• Performs all other duties as required.

What youll bring along:

• Bachelors degree in Business Administration Organizational Development Adult Learning Instructional Design or a related field.
• Minimum of 5 years of learning and development experience with progressive leadership responsibilities.
• Minimum of 3 years of training management experience including coaching mentoring and developing team members.
• Demonstrated experience designing and implementing successful training programs and curriculums.
• Strong knowledge of instructional design methodologies and learning technologies.
• Experience with Learning Management Systems (LMS) and e-learning platforms.
• Excellent communication organizational and problem-solving skills.
• Strong analytical skills with the ability to interpret data and drive decisions.
• Advanced proficiency in Microsoft Office (Excel Word PowerPoint Outlook).
• Ability to manage multiple projects and collaborate effectively across teams.
• Must be available to work overtime and Saturdays as needed.
• Must be bondable.

Preferred:

• Experience within a Credit Union or financial institution.
• Familiarity with tools such as Articulate 360 Camtasia SnagIt Canva and other instructional design technologies.
• Experience working with systems such as Symitar MeridianLink or similar platforms.

We are Committed to Equal Opportunity.

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic. Our Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact our Human Resources team at