Lead Transition Manager

What success looks like in this role:

The Transition Manager is accountable for the end-to-end transition of IT services from an incumbent provider or internal IT organization to Unisys. The role ensures continuity of service achievement of contractual obligations and a controlled low-risk transition into steady-state managed service

Key Responsibilities

Transition Strategy & Planning

Define the transition strategy aligned to contractual scope service towers and operating model

Develop and manage a detailed transition plan covering people process technology governance and security

Establish transition milestones acceptance criteria and exit/entry criteria

Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs)

Governance & Program Control

Set up and run transition governance (steering committees operational forums escalation paths)

Define and manage transition KPIs RAID logs and reporting structures

Ensure adherence to ITIL service transition principles and client governance standards

Provide regular executive-level status reporting

Service Tower Transition Management

Coordinate transitions across IT service towers (e.g. Service Desk Infrastructure Network Applications Cloud Security)

Manage inter-tower dependencies and sequencing

Ensure service definitions SLAs OLAs and KPIs are clearly documented and baselined

Validate tooling integration (ITSM monitoring CMDB)

Knowledge Transfer & Resource Onboarding

Plan and oversee knowledge transfer (KT) from incumbent teams

Manage shadowing reverse-shadowing and certification activities

Ensure process documentation SOPs runbooks and architecture diagrams are complete and approved

Confirm readiness of offshore/onshore delivery teams

Risk Issue & Compliance Management

Identify track and mitigate transition risks and issues

Ensure security data protection and regulatory compliance throughout transition

Manage access provisioning credential handover and security approvals

Maintain contingency and service continuity plans

Cutover Go-Live & Hypercare

Plan and execute cutover and go-live activities for each service tower

Coordinate parallel runs and exit of incumbent provider

Lead hypercare and stabilization period post go-live

Track early life support performance and remediation actions

Vendor Client & Incumbent Management

Act as primary interface between client incoming provider and incumbent supplier

Ensure incumbent cooperation and contractual transition obligations are met

Resolve disputes and manage escalations during transition

Support commercial discussions related to transition scope and changes

Transition Closure & Handover to BAU

Obtain formal service acceptance and transition exit sign-off

Hand over ownership to Service Delivery Managers and Operations teams

Capture lessons learned and continuous improvement opportunities

Deliver final transition closure report

You will be successful in this role if you have:

BA/BS degree and 8 years relevant experience OR equivalent combination of education and experience; Masters degree preferred

Key Activities Overseen

Due diligence and service discovery

Transition planning and service tower onboarding

Knowledge transfer execution

ITSM tool onboarding and process alignment

Access security and compliance onboarding

Implementation of transformation items in scope of Day 1 Services go live

Cutover and go-live coordination

Hypercare management and stabilization

Transition closure and BAU handover

Skills & Experience

Proven experience managing IT outsourcing or managed services transitions

Strong understanding of ITIL / ITSM frameworks

Experience working with MSAs SOWs SLAs and OLAs

Experience managing multi-tower multi-vendor IT environments

Experience managing transformation deliveries

Experience with global delivery models (onshore/offshore)

Familiarity with ITSM tools (such as ServiceNow BMC Remedy etc.)

Exposure to digital workplace end user computing cloud infrastructure application and security services

Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) plan comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting work-life balance and investing in your future success.

At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-AC1

This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.