Technical Support Analyst Cantonese Speaker
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
We are in the market for a Technical Support Analyst APAC to join our Technical Support team in a Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product engineering and marketing teams to resolve customer issues drive improvements and set customers up for success.
DigiCerts Technical Support team exhibit high energy deep technical skills and a drive to get things done.
What you will do
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Engage with internal and external customers via support tickets email phone and chat
- Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
- Achieve productivity related targets including support tickets processed average response time average time to close etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times
What you will have
- 1 years technical support or IT client interfacing experience
- Computer Science Information Systems or Information Technology qualification
- Basic understanding of Internet principles terminology and functionality
- Basic understanding of networking protocols and devices web servers and VPN
- The ideal candidate will be fluent in English and Cantonese with strong communication skills and the ability to provide high-quality customer support in a fast-paced environment.
- Understanding of PKI SSL Code signing HTML DNS S/MIME SMTP and networking protocols (advantageous)
- Familiarity with UNIX script commands website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers Apache (OpenSSL) Linux and other Server administration (advantageous)
- Certifications such as CISSP MCSE and CCNA (advantageous)
- Adaptable versatile customer obsessed solution-oriented proactive and passionate about technology
Benefits
- Generous time off policies
- Top shelf benefits
- Education wellness and lifestyle support
#LI-SD1
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
