Quality Officer
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Job Summary
- Cairo
- On-site
Job Description
Make the world your home
At Etihad our people shape every journey. Guided by our ambition to go Beyond
Borders we connect people cultures and possibilities across more than 100
destinations worldwide. From our network and fleet to the teams behind every
journey itʼs this shared ambition that drives us to go beyond and deliver
extraordinary travel experiences.
Weʼre looking for a quality specialist to join our Customer Care team as a Quality
Officer playing a key role in maintaining and improving standards across our
contact centres and partner network.
In this role youʼll be responsible for defining implementing and managing quality
assurance programmes across both in-house teams and external vendors. Youʼll
act as the main point of contact for errors waivers and agent debit memos
ADMs overseeing the dispute process and working closely with stakeholders to
identify trends and areas for improvement. Through your insights youʼll help drive
continuous improvement and support a consistent high-quality guest experience.
What youʼll do
- Deliver training across reservations and ticketing through classroom and on
the-job sessions. - Assess learning outcomes to ensure knowledge is effectively applied in the
workplace. - Provide clear constructive feedback and coaching to support individual
development. - Support teams with on-the-job training and targeted coaching interventions as
needed. - Manage all training administration including attendance assessments and
feedback records. - Step into operational roles during peak or critical periods to support the
business and stay connected to day-to-day operations. - Continuously build your own expertise by engaging in hands-on operational
assignments within guest-facing or support environments.
Required Experience:
Unclear Seniority
Key Skills
- Access Control System
- Compliance
- Furniture
- Housekeeping
- Assembling
- Building Electrician
About Company
About the company Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and ... View more
