Service Production Manager
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Job Location:
Fairfax, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Service Production Manager is responsible for managing the daily flow of work through the service shop dispatching repair orders supporting technicians and ensuring repairs are completed efficiently and to the highest standard.
This role works closely with the Service Manager Advisors and Technicians to optimize productivity reduce delays and improve overall shop performance.
Key Responsibilities
Dispatch & Workflow Management
Assign repair orders based on technician skill availability and efficiency
Monitor shop flow in real time and adjust to eliminate bottlenecks
Prioritize work to maximize throughput and reduce cycle time
Production & Performance
Drive technician productivity (hours per RO efficiency proficiency)
Balance workload across the team to ensure consistent output
Identify opportunities to increase billed hours and minimize idle time
Quality Control
Review completed work for accuracy and completeness
Perform spot quality checks before vehicle delivery
Ensure repairs meet Mazda standards and dealership expectations
Internal Ticket Management
Write and manage internal repair orders (recon lot inventory)
Coordinate with sales/used car departments on priorities and timing
Ensure internal work supportsnot disruptscustomer production
Communication & Coordination
Act as the central point between advisors and technicians
Provide clear direction on repairs and expectations
Keep advisors informed on status and timelines
Process Improvement
Identify workflow inefficiencies and implement solutions
Support technician development and accountability
Maintain an organized high-performing shop environment
Qualifications
Experience in an automotive service department (dispatcher foreman shop manager or senior technician)
Strong understanding of repair processes and technician capabilities
Proven ability to improve shop productivity and workflow
Strong communication organization and decision-making skills
Ability to operate effectively in a fast-paced high-volume environment
Reynolds & Reynolds Xtime or similar system experience preferred
What Were Looking For
A hands-on leader who thrives on accountability and results
Someone who can drive production without sacrificing quality
A team-first mindset that supports both technicians and advisors
Detail-oriented with strong ownership mentality
Focused on delivering a seamless customer experience through operational excellence
Why Join Safford Mazda Fairfax
New Mazda Retail Evolution facility with advanced shop capacity
High-volume environment with strong earning potential
Performance-driven culture with supportive leadership
Opportunity to directly impact shop efficiency and profitability
Compensation
Competitive salary performance-based incentives
Full benefits package (health dental vision 401k PTO)
Required Experience:
Manager
Key Skills
- Lean Manufacturing
- Six Sigma
- Continuous Improvement
- Lean
- Management Experience
- 5S
- Operations Management
- Production Planning
- Production Management
- Kaizen
- Supervising Experience
- Manufacturing
About Company
Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and ...
