IT Support Intern

New Delhi - India

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

Irdeto is the world leader in digital platform cybersecurity empowering businesses to innovate for a secure connected future. Building on over 50 years of expertise in security Irdetos services and solutions protect revenue enable growth and fight cybercrime in video entertainment video games and smart mobility.

With teams around the world Irdetos greatest asset is its people and diversity is celebrated through an inclusive workplace where everyone has an equal opportunity to drive innovation and support Irdetos success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence.

The Role

As an IT Support Intern you will be part of our Technology Operations team and gain hands-on experience in supporting users managing devices and contributing to the maintenance of our IT infrastructure and applications.

You willassistwith day-to-day technical support device deployments troubleshooting and system management while developing a broad understanding of ICT including devices infrastructure applications and security awareness.

What you will do

Support users:process support requests provide first-lineassistance and guide users in the correct use of devices and applications.

Install configure and manage user devices:including Windows macOS iOS and Android laptops desktops and mobile devices.

Install and manage infrastructure:assistwith configuration monitoring and management of network and infrastructure components.

Manage applications:configuremaintain and provide advice on applications such as Microsoft Office 365 Zoom and other collaboration tools.

Contribute to security awareness:support security best practices respond to incidents under supervision and learn about data protection.

Work with emerging technologies: cloud AI collaboration tools and process automation.

How you can add value to the team

Troubleshoot issues onWindowsandMacOSdevices.

Deploy enterprise laptops using Intune Autopilot andJamf.

Provideappropriate ITsolutions within budget constraints.

Improve the quality of IT support through documentation and knowledge base updates.

UseITSM tools(Freshservice) to process and track tickets.

Assistin managing Active Directory and troubleshootingZoom Rooms.

Collaborate with Systems Administration and Networking colleagues.

What we expect from you

Currently enrolled in an ICT-related program at MBO or Bachelor level (enrollment in an educational institution is mandatory).

Available for612 months at least5days per week.

Some experience with installing and configuring enterprise desktops (Windows 10/11 macOS) and common software packages (Antivirus Adobe Office 365).

Basic knowledge of installing apps on mobile devices (iOS/Android).

Familiarity with scripting and automations.

Working knowledge of Microsoft Office Suite is a plus.

Open and eager to learn about IT infrastructure applications and security.

Whythisinternship

Real-world experience in bothtechnical supportandinfrastructure management.

Opportunity to learn from experienced IT professionals in an international company.

A collaborative and supportive work environment.

What you can expect from us:

We invest in our talented employees and promote collaboration creativity and innovation while supporting health and well-being across our global addition to competitive remuneration we offer:

A multicultural and international environment where diversity is celebrated
Professional education opportunities and training programs
Innovation sabbaticals
Volunteer Day
State-of-the-art office spaces
Additional perks tailored to local offices (e.g. fresh fruits parking foosball ping pong chess corner social events etc.)

Equal Opportunity at Irdeto

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.

If youre excited about this role but dont meet every qualification we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.

Welcome to Irdeto!

Required Experience:

Intern

Who we are:Irdeto is the world leader in digital platform cybersecurity empowering businesses to innovate for a secure connected future. Building on over 50 years of expertise in security Irdetos services and solutions protect revenue enable growth and fight cybercrime in video entertainment video g...