Consultant Operational Support
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Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Req Id:428042
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
Key Responsibilities
Ability to deliver outstanding service in a constantly evolving environment
Proven customer management skills and ability to implement solutions to improve the customer experience
Meticulous and adheres to quality delivery at all times
Active participation on Major Incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Act as the single point of contact for all customer escalations and service assurance related issues
Proactive approaches to eliminate Problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk Network & Field Services)
Coordinate with internal teams partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
Available for escalations outside of business hours (on rotation)
Critical Qualifications
2 years or more industry experience
Available on call
Knowledge of telecommunications industry; More specifically in the following fields:
o Server management and storage
o Data Centers
o Managed Services (Voice and Data)
o LAN/WAN
o Shared Internet/BID
o SD WAN
o LTE/Wireless/Cradelpoint L950
o Applications (e-mail client-server applications guest captive portal etc.)
o Security Solutions
o Wi-Fi APs and WLCs
o UTM/ISE/wIPS
o SIPT BTCV VOIP
o ITIL V4 Foundations
o Working knowledge of Maximo and Service Now Operational Tools
Preferred Qualifications
Electrical Engineering / Computer Sciences degree or equivalent
Certification training in Cisco Juniper F5 and similar Network Vendors
MicroStrategy
Microsoft Office products
ITSM Framework and Best Practices
SQL and Python scripting Big Data Analytics
Additional Requirements
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : New Brunswick : Saint John
Canada : New Brunswick : Moncton
Canada : Newfoundland : St. Johns
Canada : Nova Scotia : Halifax
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/30/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaNB Saint John
Bellone of Canadas Top 100 Employers.
Required Experience:
Contract
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About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
