Technical Root Cause Analysis Engineer Infotainment & Connectivity Systems

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Technical Root Cause Analysis Engineer - Infotainment & Connectivity
Systems

Location: (Remote / Hybrid / On-site City Country) Onsite

Employment Type: (Full-time / Part-time / Contract) FTE

Pay Range: 90000- 95000 Benefits.

Customer-Symptom Driven Investigation (GIM Focus)

Deep dive customer verbatims to translate symptoms into
reproducible technical failure modes
Support Red and Yellow GIM investigations with structured
technical analysis
Group issues by customer symptom to identify systemic
root causes
Correlate warranty claims with internal fleet data to
prioritize high-impact investigations
Provide technical clarity in escalation and warroom forums
Issue Reproduction Vehicle & Bench
Reproduce customer issues on: Production vehicles
Captive/internal fleet vehicles Bench/HIL/VHIL
environments

Validate:

o Software level and build
o Vehicle configuration and variant coding
o Instrument vehicles and capture required diagnostic
data
Log & Data Collection / Correlation

Capture and analyze:

o CAN/LIN/Ethernet traces
o Radio and infotainment application logs
o Bluetooth Wi-Fi cellular connectivity traces
o System crash logs and boot events
o Ensure traceability to SW versions Release timing
Vehicle architecture

Correlate:

o Warranty claims
o IDS / internal fleet complaints
o Returned parts behavior
o Identify patterns across programs to enable read-across
closures

Returned Parts Analysis

Lead technical analysis of returned infotainment and
connectivity ECUs
Extract logs and validate software/configuration levels
Perform hardware inspection and electrical validation
Compare failed parts to known-good units
Coordinate deeper supplier failure analysis when required
Determine if issue is:
o Hardware defect or Software defect
o Integration/configuration issue
o Environmental/usage condition
Structured Root Cause Identification
Apply structured methodologies (8D 5-Why Fault Tree
etc.)
Develop hypothesis-driven investigation plans
Validate root cause with reproducible evidence
Define corrective action validation requirements
Ensure closure criteria are met before GIM conclusion
Reactive Problem Solving & Escalation Support
Operate effectively in warroom environments
Prioritize based on customer impact and warranty exposure
Provide structured technical summaries for leadership
escalation
Identify risks of recurrence prior to SOP and post-SOP

Requirements:

Advanced System-Level Expertise
Deep understanding of infotainment and connectivity
architecture
Strong knowledge of CAN LIN Automotive Ethernet UDS
diagnostics
Understanding of OTA update systems and software flashing
processes
Ability to distinguish hardware vs. software vs. integration root
causes

Data-Driven Investigation Capability

Expert log interpretation across multiple domains
Strong ability to correlate large data sets to customer impact
Comfortable working with incomplete or ambiguous field data
Strong analytical mindset under time pressure

Hands-On Technical Competence

Vehicle instrumentation and debugging
Bench/HIL/VHIL setup and troubleshooting
Returned ECU log extraction and validation
Electrical fundamentals and diagnostic tools
Structured Problem-Solving Discipline
Demonstrated use of 8D 5-Why Fault Tree
Hypothesis-driven debugging approach
Evidence-based validation of root cause
Strong documentation and traceability discipline

Technical Leadership & Influence

Drives cross-functional alignment without direct authority
Challenges assumptions with data
Escalates risks clearly and early
Communicates complex technical issues concisely to
leadership

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.