Head of IT System Administration

• Leadership & Service Management
  • Provide disciplinary and technical leadership for the IT Operations team
    (2-3 employees across 2 locations)
  • Lead the service desk and user support function (1st to 3rd level) ensuring timely incident resolution and request fulfilment
  • Consult and support other departments and development teams on technical topics and projects
• Security Compliance & Governance
  • Own IT security for servers end-user devices and networks across all locations
  • Implement and enforce security policies and best practices; coordinate with relevant stakeholders to ensure compliance with applicable standards
  • Maintain alignment with portfolio cybersecurity standards and provide required reporting
• Infrastructure & Network Operations
  • Manage the network infrastructure including routers WLAN VPN routing and connectivity to cloud networks and additional sites
  • Oversee site networks in Germany (Berlin Selmsdorf) and support remote sites in Sweden (Örebro) and Norway (Sandefjord) including periodic visits
  • Manage contracts for internet and telecommunications at all sites
  • Ensure infrastructure maintenance patching backups and upgrades for hardware and software systems
  • Administer vCenter environments in Selmsdorf and Berlin including maintenance and backups
• Identity Tools & Platforms
  • Manage user and identity administration across the Rapid Group (Hybrid Active Directory for Berlin/Selmsdorf; Entra IDonly for remaining entities)
  • Own administration of group-wide tools and services (e.g. Microsoft 365 SharePoint RingCentral Notion Bitwarden)
  • Plan and deliver tool introductions consolidations and upgrade initiatives
• Vendor Asset & Cost Management
  • Manage IT vendors and service providers.
  • Oversee IT hardware inventory lifecycle and procurement (office technology workstations employee devices) across all sites
  • Manage software purchasing and billing including licence administration invoice tracking and approvals
• Processes Knowledge & Cross-Functional Integration
  • Own and continuously improve core IT processes including onboarding/offboarding and access management
  • Maintain the IT knowledge base (e.g. guides runbooks SOPs) to support efficient self-service and support.
  • Partner with HR and adjacent teams to streamline joiner/mover/leaver workflows and timely provisioning/deprovisioning
• Continuous Improvement
  • Continuously improve and automate IT operations to support an evolving international group structure

• Proven experience in IT operations
• First leadership experience
• Strong knowledge of infrastructure networking and IT security
• Experience with ITIL and compliance frameworks
• Excellent communication and problem-solving skills
• Fluency in German and English

• Modern office spaces in Berlin and Selmsdorf with flexible hybrid work arrangements
• Meaningful work as the market leader in funeral technology
• The opportunity to directly shape the technical direction of a company in transformation
• Autonomy to define how work gets done

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world be part of this exciting journey with Rapid Data.