INManagerZoho CreatorOneCloudAdvisoryGurgaon

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:A career withPwC in Zoho practice for managing andleadingendtoenddelivery of Zoho Creator and Zoho CRM projects ensuring successful implementations strong client engagement andhighqualityoutcomes.

Responsibilities:

• Leadendtoenddelivery of Zoho Creator and Zoho CRM projects ensuringontimehighqualityimplementation aligned with client expectations and organizational standards.

• Own the project governance framework including planning scope definition effort estimation risk management and stakeholder communication.

• Drive solution architecture for complex Creator and CRM implementations ensuring scalability performance andbestpracticeapplication design.

• Oversee and guide teams in Creator application development CRM customization workflows automation Deluge scripting and integrations.

• Serve as the primary clientpoint of contact forconducting requirement workshops defining roadmaps setting delivery expectations and ensuring ongoing client satisfaction.

• Collaborate withcrossfunctionalteams (developers consultants QA support analytics) to ensure seamless delivery across the Zoho ecosystem.

• Ensure effectivedesigndocumentation architecture diagrams data models and deployment plans for Creator and CRM solutions.

• Govern the integration strategy involving Zoho Creator Zoho CRM and external systems using APIs webhooks and middleware tools.

• Establish and trackdeliveryKPIslikevelocity quality metrics resourceutilization and adherence to timelines.

• Provide technical leadership by reviewing designs scripts workflows and integrations produced by the team.

• Implement and promote Agile delivery practices sprint planning and continuous improvement within project teams.

• Identifydelivery risks early and drive mitigation plans tomaintainproject stability and client trust.

• Enable team capability building through mentoring knowledge-sharing and reviewing performance of consultants and developers.

• Work withinternalteams for scoping solutioning proposal preparation and effort estimation for new opportunities.

• Ensure compliance with enterprise security data governance and access control policies across all Creator and CRM implementations.

• Maintainuptodateknowledge of Zoho platform advancements and recommend suitable product features or enhancements to clients.

• Zoho certifications (Creator CRM Analytics) are a strong advantage.

Mandatory skill sets:

Hands on experience of implementationcustomizationand integrationofZohoSuite of productssuch as:

Creator

CRM

Analytics

Preferred skill sets:

Hands on experienceonother Zoho products andintegrationson Zoho productswith third party apps.

Years of experience:

8-10Years of experience

Education qualification:

Any graduate with desirable skillset. PreferablyEngg. or CS graduate